Company description

Fruitstitute is a tight knit tree-loving outfit that blends arborist and orcharding practices to care for residential clients' fruit trees in the backyards of Los Angeles.

As strong believers in the power of both soil and trees, we take a wholistic approach to fruit tree care. We hand make our own compost, compost tea, and mulch to feed every tree we see, and only use treatments we'd be comfortable taking a bath in. Yeah, we're those kinda people.

No matter the fruit tree, we prune, feed, and plant! We have a simple purpose in life, and that's to make sure no one in LA ever has to buy lemons.

Job description

WHO WE ARE

Fruitstitute is the only fruit tree service in Los Angeles. We’re a small group of dedicated, trained fruit tree nerds who believe Los Angeles has the potential to blossom into a fruit paradise. We are passionate about creating a more resilient urban ecology in the backyards of all Angelenos.

We believe fruit can be used as a gateway to connect people to trees and in turn, become better stewards of them. We believe compost will save the world. We believe growing anything starts with growing soil.

WHAT WE DO

Fruitstitute is a Fruit Tree Care and Education Service. We are pioneering a new industry for the residential landscape, grafting the practices of arboriculture and orcharding. We prune trees, plant trees and cultivate healthy soil, providing our clients with seasonal orchard maintenance to grow nutritious, home-grown fruit.

Education and soil regeneration is a core component of what we do. We share our specialized knowledge through consultations, workshops and our service. If you give your fruit trees a little, they’ll give you back a lot. The proof is in the fruit.

OUR MISSION

With our guidance, we can turn Los Angeles into an urban Eden. On every block, and on every corner, people can discover fruit and taste the sweetness. Our goal is to cultivate Angelenos who are verified fruit snobs as we work together to create a resilient, healthy, delicious ecology.

JOB DESCRIPTION

We are looking for a hard-working, fruit tree enthusiast who enjoys physical labor, getting dirty and working collaboratively with our clients and an eccentric team of rare fruits. Seeking earthy folk. LGBTQIA and POC to the front.

Consultants are the face of the Fruitstitute. Fruit tree consultants meet with new clients at their residence to perform site and tree assessments. They document tree and soil health, irrigation, sun exposure and microclimates. From there, consultants develop detailed seasonal care quotes for clients and work specifications for the team. Junior consultants are on track to eventually become a consultant with a roster of client accounts. This position is first and foremost in sales, so applicants must be skilled in providing customer service and staying organized.

The junior consultant is a people person with a genuine desire to help others have a positive fruit tree experience. The ideal candidate sees an issue and does whatever it takes to level things out between clients and the company. This position requires someone who is inquisitive, humble and patient enough to take the time to review and investigate in order to get all the information they need to help others have a positive and educational experience.

Junior consultants will receive training in Fruitstitute’s approach to tree care, including the art of home orcharding, soil regeneration and service delivery. All consultants are required to do field work servicing client’s orchards with our team of fruit tree specialists.

JOB DUTIES

1. Client correspondence

• Provide excellent customer service via email and in person
• Answer client questions accurately via email, text and/or phone call.
• Research, investigate and document commonly asked fruit tree care questions and concerns.

2. Consultant Support

• Shadow senior consultants on initial consultations at clients’ homes.
• Work closely with consultants to assist in crafting client quotes for new clients and renewals for existing clients
• Research and investigate account history
• Assist consultants with client management and correspondence.

3. Account Management

• Take on existing client accounts
• Investigate client account history and correspondence.
• Create detailed and informative seasonal care quotes for clients, including accurately estimating job supplies, time and pricing.
• Update and revise quotes on an as needed/seasonal basis.
• Anticipate job needs and troubleshoot challenges.
• Manage client files

4. Field work

• Service client orchards as a member of Fruitstitute field team.
• All new team members begin as grounds crew and are trained in the field. Grounds crew job duties include:
  • Arrive at our HQ and help load tools and supplies for the day’s jobs
  • Compost trees with our own Chocolate Thunder made especially for fruit trees
  • Fertilize trees seasonally
  • Spread our own Mulch Love made especially for fruit trees
  • Spray canopies and rootzones with our own VermiCompost Tea
  • Collect trimmings, dispose or load into work truck, tidy and restore client’s property to beauty and cleanliness
  • Collect tools and supplies, load back into truck
  • Unload tools and supplies at HQ

JOB REQUIREMENTS

• Tree knowledge, experience with arboriculture and/or orcharding preferred.
• This job is very physical. Must be able to do heavy lifting and work outdoors.
• Customer service experience preferred.
• Experience with Google Suite preferred.
• Must have a car and be willing to use it to travel to client’s homes for consultations. Our service area is within LA county. We reimburse for mileage at the IRS rate.

COMPENSATION & SCHEDULE

Compensation depending on experience. Minimum starting rate is $20/hr for field work and $22/hr for administrative work.

Schedule is flexible. Minimum 20 hrs a week commitment 4 days a week. This job has potential to be full time.

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline