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Retail Manager Siena Farms

  • Date Posted July 15, 2024
  • Location Boston, MA
  • Category Agriculture
  • Job type Full-Time
Company description Siena Farms is an award-winning, 75-acre market farm growing diversified produce on the fertile soils of the Sudbury River valley, twenty-five miles west of Boston.  We grow over 100 varieties of vegetables for our year-round CSA, our farmstores in the Boston Public Market and Boston’s South End, and area restaurants including family-owned Oleana, Sofra, and Sarma.  We use regenerative, biological agricultural practices to build our soil’s health and productivity, free of chemical herbicides, pesticides, and synthetic fertilizers. Job description

Siena Farms’ Retail Manager is the lead member of the year-round retail staff for our 75-acre non-certified organic vegetable farm. They are supervised by our Business Managers, and by Farmer Chris, and work closely with other managers and members of the Siena Farms’ team, to help professionally operate and grow sales at Siena Farms South End, our Boston Public Market farm store, and possible additional future retail outlets. 


Primary responsibilities of our Retail Manager include but are not limited to the oversight and execution of the following areas: 

  1. Team Management:
    • Supervise and motivate retail staff, including hiring, training, scheduling, and performance evaluations.
    • Foster a positive and collaborative work environment.
    • Communicate effectively with all staff across two locations.
    • Flexibility and willingness to cover vacant retail shifts as needed or in emergency situations, including potential double-shifts periodically, with the understanding that if staff hiring, training, and scheduling goals are met, this should rarely be required 
  2. Customer Service:
    • Ensure high levels of customer satisfaction by providing exceptional service, and update customer service standards and procedures as needed.
    • Address customer inquiries, concerns, and complaints promptly and effectively.
    • Train staff in effective customer service techniques and standards, with an emphasis on cultural competency to ensure a positive shopping environment for a diverse customer base.
  3. Store Operations:
    • Oversee daily operations of two farm stores, including opening and closing procedures, cash handling, and inventory management.
    • Maintain cleanliness, organization, and display of the retail space to enhance the customer experience.
    • Monitor and manage inventory levels to meet customer demand while minimizing waste.
    • Implement strategies to optimize sales and profitability.
  4. Sales and Marketing:
    • Develop and execute sales strategies to achieve revenue targets.
    • Analyze sales data and trends to identify opportunities for growth.
    • Collaborate with business management team to plan and execute promotional events and campaigns.
  5. Supplier Management and Sourcing:
    • Manage product sourcing and ordering from our farm and other suppliers and vendors.
    • Analyze pricing to optimize profitability.
    • Evaluate the quality of products and make sourcing decisions accordingly.
  6. Financial Management:
    • Prepare and manage budgets for both stores, including monitoring expenses and revenue.
    • Analyze financial reports and identify areas for improvement or cost savings.
    • Implement cost-control measures to maximize profitability.
  7. Community Engagement:
    • Represent Siena Farms in the local community and participate in community events and initiatives.
    • Build and maintain relationships with local customers, organizations, and stakeholders.

Secondary responsibilities of our Retail Manager, when and if the primary responsibilities of retail management are accomplished at any given time during the season, include but are not limited to the following: assisting out at the farm with crop production, harvest, wash-up, and CSA packs, office administrative duties and general business planning and development, etc. 

Our Retail Manager, like all of our employees, is held to high standards for organization, inter-managerial/crew communication, positive attitude, respect and kindness for coworkers, work quality, and professional work ethic and schedule. 


All employees of Siena Farms are also provided with a year-round CSA membership (weekly farm shares) throughout the period of employment, additional access to after-market produce, plus employee discounts on products at Siena Farms’ retail sites as well as at Oleana and Sofra.

This position provides 22 days of paid vacation days per year, plus 8 additional company holidays. A health insurance stipend is also available for eligible employees. 


Compensation this position is : salaried, 50k-75k Application instructions Please click here to sign in and view application details.
If you are not registered, you'll be prompted to do so. Don't worry, it's free! DeadlineJuly 31, 2024

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