Company description

Liberty Heights Fresh is Salt Lake City's original good food grocer! We go the extra mile to assure that the products on our shelves are made with high ingredient integrity, created according to authentic traditions, and are full of flavor.

Job description

About Us:
Liberty Heights Fresh is Salt Lake City’s original good food grocer! We go the extra mile to assure that the products on our shelves are made with ingredient integrity, by makers with passion, created according to traditions, and are full of flavor. Our store offers a carefully discovered selection of gourmet foods, organic produce, pastured meats, and specialty items, all sourced from committed suppliers. We pride ourselves on our commitment to humane relationships, sustainability, and outstanding customer service.

Location: This is a full time position located in Salt Lake City, UT. We welcome applicants from all states, but would require you to move to Salt Lake City for the role.

Job Summary:
We are seeking an experienced and dynamic General Manager to lead our authentic gourmet grocery store. The ideal candidate will possess strong leadership skills, a deep understanding of the specialty grocery retail business, and a passion for providing exceptional customer service. The General Manager will be responsible for overseeing all store operations, ensuring sustainable revenue growth and profitability, and maintaining the highest standards of product quality and people engagement. The GM is responsible for creating an inspiring experience for our team and our guests by meeting and exceeding our guests’ expectations and providing excellent internal service to the team; and always strengthening relationships with our vendor sources.

Key Responsibilities:

• Leadership and Management:
  • Lead, mentor, and develop a high-performing team through staff engagement, growth, accountability and retention.
  • Monitors staff performance through motivating, coaching and performance improvement plans via quarterly feedback conversations.
  • Trains and coaches staff on inventory management best practices, hospitality principles and financial basics.
• Operational Excellence:
  • Oversee daily store operations, including exceptional merchandising, opening and closing procedures, and inventory management.
  • Ensures the overall store appearance is exceptional by monitoring the entire store throughout the shift, investing most of their shift on the sales floor.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Customer Experience:
  • Uphold the highest standards of customer service, ensuring a welcoming and personalized shopping experience for all customers.
  • Address and resolve customer complaints and concerns promptly and professionally.
  • Develop and implement strategies to enhance customer loyalty and satisfaction.
• Financial Management:
  • Manage the store’s budget, including labor costs, inventory expenses, and other operational costs.
  • Drive sales and profitability through effective merchandising, promotions, and marketing initiatives; in collaboration with our vendors.
  • Support the Procurement Manager in analyzing financial reports, making data-driven decisions to achieve business goals; with a sincere consideration, always, for the human elements.
• Inventory and Merchandising:
  • Oversee inventory levels to ensure product sales growth and availability while minimizing waste and shrinkage.
  • Collaborate with suppliers and vendors to source authentic, high-integrity products that exceed customer preferences.
  • Implement effective merchandising strategies to highlight key products and seasonal items.
• Compliance and Safety:
  • Ensure compliance with all health, safety, and food handling regulations.
  • Maintain a safe and secure store environment for employees and customers.
  • Conduct regular inspections and audits to ensure adherence to company policies and standards.

Success in this Role

• Genuinely finds interest in learning about and sharing good food.
• Demonstrated ability to deliver great internal and external service: identifying what others need, getting it for them and taking the extra steps to ensure they have a positive experience.
• Able to work independently; possesses effective prioritization and time management skills.
• Demonstrated ability to follow directions and procedures, and accurately completes assigned tasks in a timely manner.
• Approaches new situations and people with openness, curiosity, and humility; treats others with dignity and respect, always.
• Thrives in a fast-paced, dynamic environment with shifting priorities.
• Energetic, works with a sense of urgency and adapts to the needs of the business.
• Embraces change and proposes more effective ways of working.
• Ability to fulfill the physical requirements of the role with or without accommodations.
• Creates creative solutions.
• Ability to communicate in a concise, clear, and productive manner; seeks to understand others through active listening.
• Ability to effectively collaborate with others to complete tasks and achieve shared goals.
• Ability to work a flexible schedule including evenings, weekends, and holidays, as needed.
• Committed to punctuality and exemplary attendance.

Qualifications:

• Bachelor’s degree preferred, or commensurate experience.
• Proven experience in a similar leadership role in the grocery or retail industry
• Strong understanding of good food grocery store operations, including inventory management, merchandising, vendor relations, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial data and make informed business decisions.
• Exceptional problem-solving abilities and attention to detail.
• Proficient in using retail management software and ability to learn new technologies

Benefits:

• Salary plus performance based bonus commensurate with qualifications and prior demonstrated success
• 30% discount on purchases
• Medical insurance
• Paid Time Off
• Opportunities for professional development, travel and career growth

Liberty Heights Fresh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

Deadline

September 01, 2024