Company description

Hudson Harvest is a wholesale, regional food distributor that sells local and seasonal food to restaurants, retailers, and institutions. We distribute to customers throughout New York State, including the boroughs, Long Island, the Hudson Valley, and Northern, NY. We also deliver to parts of New Jersey, Connecticut, and Massachusetts. We sell the highest quality, source-transparent food from local farmers, and producers we know and trust. Hudson Harvest connects local farmers with local communities.

Job description

The Customer Experience Associate will work closely with the sales and operations teams to create a positive customer experience, support customer growth, and contribute to sales team successes. You will learn about the many facets of our fast-paced logistics company and have an opportunity to make an impact across departments and with our customers.

Responsibilities:

• Manager Hudson Harvest's central ordering lines (email, phone, text message), address all customer service issues and questions while maintaining a positive and professional attitude.
• Handle inbound account inquiries and onboard new customers into our CRM systems.
• Input new orders, discounts, and invoice changes requested by sales reps through our order entry platform, considering various ordering deadlines and current inventory availability.
• Provide support with order entry for the sales team.
• Provide delivery issue resolution assistance
• Using our centralized communication systems, manage product shorts, substitutions, and delivery issues to optimize customer satisfaction.
• Assist with liaising with operations, procurement, sales teams, and customers to resolve delivery issues and customer shorts.
  

Qualifications:

• Strong communication skills both, verbally and in writing.
• Must have the ability to prioritize time-sensitive assignments with a high attention to detail, while working quickly and efficiently.
• Organizational skills, problem-solving, and conflict resolution are necessary for job success.
• Must be tech-savvy using Microsoft Suite, Hubspot, G-Suite, and inventory management systems.
• Strong entrepreneurial spirit and passion for Hudson Harvest's mission to transform agriculture and food distribution by partnering with our local farmers and ensuring food-chain transparency.
• The ability to work with a small, agile team where things are constantly evolving, improving, and growing.
• Food industry experience is a plus.

Requirements:

• Bachelor's Degree or the equivalent experience.
• Strong written and verbal communication skills.
• 1 - 2 years of customer experience preferred.
• This position is full-time, Monday through Friday, and requires being flexible with daily hours.

Compensation

this position is: salaried, varies DOE, $60,000.00 - $60,000.00

Location

job can be done remotely

Application instructions

Deadline

October 31, 2024