Company description

Forager's Kingdom is a Northeastern PA based company with a line of mushroom and herbal extracts made from locally wild harvested and organically grown ingredients. Our mission is not only to make high quality, high potency extracts, but to also demonstrate a sustainable relationship with our local lands and the greater natural world.

Job description

What You’ll Be Doing:

• Assisting customers via email, online chat, and phone—answering questions, solving problems, and making sure every interaction is a positive one.
• Updating and editing customer orders with accuracy and efficiency.
• Logging quality control issues and helping ensure our products meet our high standards.
• Creating and maintaining customer information documents like FAQs, troubleshooting guides, and product education resources.
• Communicating with the production and fulfillment teams to resolve order-related inquiries quickly and smoothly.

Who We’re Looking For:

• High School Diploma or equivalent required.
  Someone comfortable using email, chat platforms, and customer service software (or willing to learn quickly). Proficient in G Suite, Google Voice, & Shopify is a major plus.
• Someone with experience in customer service (bonus points if it’s in e-commerce, natural health, or herbal products).
• A patient and empathetic communicator who enjoys helping people.
• A problem-solver who stays calm under pressure and can find solutions quickly.
• Detail-oriented and organized—accuracy matters when handling orders and customer information.
• A passion for natural wellness, herbalism, and organic living—our customers love learning about our products, and we want you to enjoy talking about them!
• Must be available to work weekends.

Compensation

this position is: hourly, $15-20/hr

Location

job can be done remotely

Application instructions

Deadline

no deadline