Company description

We are a family owned pizzeria that has been a staple in Lake Norman for 26 years. We are known for our New York Style pizza and popular Italian American dishes. Our team is an extension of our family.

Job description

The front of house manager fulfills two key roles in the restaurant. The first is to take full responsibility for the management of the FOH staff to include hiring, orientation, new hire training, ongoing training, scheduling, and disciplinary action. Secondly, the front of house manager is a leader in the restaurant and will manage individual shifts ensuring that all restaurant standards and policies are exhibited and enforced.

GENERAL JOB REQUIREMENTS

• Assists team members in taking orders, cashing out customers, food running and cashing out take out guests.
• Demonstrates attentiveness to guests needs and ensures needs fulfilled.
• Demonstrates courtesy and positive attitude toward our guests at all times.
• Uses guest names and recognizes guests by name.
• As a leader, displays at all times a professional and positive attitude.
• Demonstrates dependability by working flexible schedule as required; arrives on time.
• Completes any other reasonable request made by an owner in a reasonable time frame.
• Maintains business appearance in an exemplary fashion and follows all dress code requirements.

• Must have a drivers license and vehicle (in order to fulfill job duties.

SHIFT LEADERSHIP RESPONSIBILITIES

• Takes full ownership of scheduled shifts and uses management tools to ensure great guest experience
• Checks all server and support side-work, ensures its proper completion.
• Observes other servers and support staff during each shift and enforces service standards and policies. Makes immediate corrections when substandard performance or behavior is observed by coaching the employee. Can participate professionally in counseling employees who are deficient in following service standards, breaking house rules, or who are generally not team players in the standard.
• Handles guest complaints and makes sure the guest is fully satisfied before leaving the restaurant or fielding phone call complaints. Takes appropriate action under these circumstances.
• Completes all paperwork for shift management counting and balancing registers daily.
• Completes 100% table checks for all guests on each shift.
• Manages each shift in a positive fashion by being supportive, helpful on the floor, and leading by example with a positive attitude.
• Ensure restaurant is kept clean through thorough safety and sanitation practices.
• Will be responsible to take catering orders for customers and follow up and schedule private room events.

EMPLOYEE MANAGEMENT

• Will participate in training of new hires following all policies for training.
• Develop and maintain a team to delegate training tasks as required.
• Follows the proper hiring process including employment application, interview, and reference check process for all new hires.
• Can conduct an orientation and filing all paperwork.
• Prepares schedule weekly ensuring that our scheduled labor is accurate for the level of business anticipated. Can complete the schedule accurately.

Requirements:

EDUCATION AND EXPERIENCE

• High School diploma or general education degree (GED) is required.
• A bachelor’s degree in hospitality management or related career field is a plus!
• Previous related experience and understanding back of house operations.(At least one year of FOH management or general management)

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read, write, perform mathematical computations such as adding, multiplying.
• Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary.
• Ability to carry hot plates or trays.
• Ability to follow directions accurately.

PHYSICAL/MENTAL DEMANDS

While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and /or move heavy objects including tables and cases of food and beverage; must be able to lift approximately 20 pounds overhead.
Must be able to sustain constant mental and visual attention.

WORKING CONDITIONS

Kitchen environment, including hot areas, hot tools, hot plates, sharp knives and tools.
Dining room environment.
Flexible schedule can vary from week to week; work required on weekends and holidays

Hours

evening hours and weekends

Job Benefits

Eat free on shift
Non corporate environment
PTO
Employee discount

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline