Company description

Heart of the City Farmers’ Market (HOCFM) seeks an experienced and enthusiastic candidate to support market operations and our food access program. HOCFM is a uniquely independent, farmer-operated, nonprofit farmers market located year round on Sundays and Wednesdays in San Francisco's Fulton Plaza. We opened in 1981 with a mission to support and sustain small farmers and make fresh food accessible for low-income customers who struggle to afford adequate nutrition in a city with the highest cost of living in the nation. We are now the largest farmers market food access program in California and one of the largest in the nation. Over $2 million in food assistance is distributed each year at our market information tent, enabling low-income customers to afford to purchase more healthy, locally-grown produce from over 40 local small farm families.

Job description

Are you passionate about food justice and supporting small-scale agriculture? Heart of the City Farmers’ Market seeks a dedicated and experienced team member to support our farmers’ market operations as Assistant Manager.

Responsibilities include:

• Providing fast, friendly, and culturally-competent customer service at HOCFM's information tent and supervising the tent support team as requested by the Food Access Program Manager.
• This position is expected to be on site 1 hour before opening to help with market set up and 30 minutes after closing to help with closing duties.
• Must be able to lift 50 pounds to assist with transportation and setup of market equipment from its storage site above the Orpheum Theater to the United Nations Plaza.
• Processing credit card and EBT card payments in exchange for tokens/vouchers
• Exchanging customers’ food vouchers for tokens
• Assist the Market Manager as required for ground operations including opening and closing duties, vendor relations, load list collection, stall fee collection, and compliance checks.
• Perform sweeper duties as needed to keep the farmers market clean and free of debris or slip hazards. Setup water for vendors and remove at market close.
• Providing welcoming orientations to new customers and answering questions about the market.
• Provide orientations for new customers participating in the EBT, Market Match, WIC, Senior Farmers Market Nutrition Program, VeggieRX, EatSF, and other food assistance programs.
• Maintaining a clean and orderly work space at the info tent
• Support the Food Access Program Manager to redeem vendors’ tokens and vouchers
  Must be able to remain calm in challenging interactions with customers and pedestrians, diffuse confrontations without anger or violence, and alert security guards and managers to issues via radio.
• Serve as Food Access Manager Alternate due to absences.
• Farmers market is open rain or shine including most holidays
• Requires working outside under a canopy tent in all weather conditions
• Consistent and reliable attendance is required
• Office duties for this position include but are not limited to: ○ Coordinate with Food Access Program Manager to get a list of food access program office tasks ○ Data entry, counting, and other support for the food access programs (EBT, Market Match, credit card, Vouchers 4 Veggies, VeggieRx, WIC, etc.)

Work Schedule*:

Tuesdays 8am to 4pm (Office)
Wednesdays 6am to 6pm
Thursdays: 8am to 4pm (Office)
Sundays 6am to 6pm

Benefits:
Paid vacation and full medical and dental benefits.

Compensation

this position is: salaried, $68,640 - $75,000

Application instructions

Deadline

no deadline