Company description

Rancho Gordo is a leader in the heirloom food movement, known for growing, importing, and selling high-quality foods with a focus on heirloom beans and ingredients native to the Americas.
Founded in 2001 and based in Napa, California, we partner with growers in the U.S. and, through our Rancho Gordo-Xoxoc Project, small farms throughout Mexico.

For over 20 years, we have been at the forefront of the seed-saving and heritage food movements. Our products have been featured in The New York Times, The New Yorker, Bon Appétit, Food & Wine, and the San Francisco Chronicle. We're a dynamic and growing company fueled by a passion for great food, exceptional customer service, and meaningful connections with our community.

Job description

Rancho Gordo is seeking an enthusiastic, customer-focused Retail Lead to support daily store operations and help create a welcoming, educational shopping experience. In this role, you’ll work alongside the Retail Supervisor to guide the team, delegate tasks, and ensure a smooth, efficient workflow. Whether you’re assisting customers, preparing samples, or sharing product knowledge, you’ll play a key role in upholding our standards and values on the sales floor.

At Rancho Gordo, you'll be part of a passionate, food-loving team in a growing company with a loyal customer base and a strong mission. We offer a supportive work environment where your
enthusiasm for food and people will be valued and encouraged.

KEY RESPONSIBILITIES
• Customer Engagement: Provide exceptional service by greeting customers warmly, answering questions, sharing product knowledge, and occasionally assisting with group tours and events.
• Team Support & Leadership: Foster a positive work environment by setting a strong example, supporting team members, and encouraging collaboration and professionalism.
• Task Delegation: Assist with managing daily workflow by assigning tasks, monitoring progress, and addressing issues as they arise.
• Store Presentation: Maintain a clean, organized, and visually appealing retail space in accordance with company merchandising standards.
• Inventory Support: Help receive and process deliveries, manage stock levels, and keep inventory areas well-organized and accurate.
• Point of Sale (POS) Operations: Accurately handle customer transactions, process payments, and assist with opening and closing procedures when needed.

WHAT YOU BRING
• 2+ years of experience in a retail or customer service lead role
• Strong leadership and interpersonal skills
• Excellent communication—both verbal and written
• High attention to detail and strong organizational skills
• Ability to multitask and adapt in a fast-paced environment
• Confidence using POS systems and Microsoft Office (Word, Excel)
• Ability to lift up to 25 lbs and stand for extended periods
• Weekend availability is required
• Familiarity with specialty food or culinary retail is a plus

Additional Information
This is a leadership role, though it does not include direct reports. Instead, you’ll play a key part in guiding day-to-day operations and supporting team performance on the floor.

If you’re passionate about food, customer service, and leading by example, we’d love to meet you.

BENEFITS
• Generous Paid Time Off including:
o Paid Lunch Breaks, daily.
o 16 days of PTO per year, accruals beginning on the first day of employment.
o 21 days of PTO per year after 5 years of employment.
o Paid Sick Time; Paid Holidays.
• Health and Dental Insurance; 401(k) Plan.
• Employee Discount: 40% discount off Rancho Gordo branded products, and a 20% discount off non-Rancho Gordo branded products. 2 free Rancho Gordo products per week.

Rancho Gordo, Inc is an equal opportunity employer and works to make employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on individual protected traits as well as the combination of two or more protected traits: sex (including pregnancy, childbirth, breastfeeding, lactation accommodation requests or related medical conditions), reproductive health decisions, race (including hair styles and textures associated with race such as braids, locks, twists, and afros), religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (includes language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age (over 40), sexual orientation, military and veteran status, denial of family and medical care or pregnancy disability leave, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline