Company description

Farm to People is a mission-driven startup determined to build a better food system by connecting consumers directly with the source of their food. Our online grocery delivery service specializes in sustainably-sourced, locally grown fresh produce and artisanally produced foods. Our customers can choose to subscribe and/or shop à la carte for delivery, available 5 days per week within our NYC and Jersey service areas. We’re Brooklyn-based with our office, warehouse, and Kitchen & Bar co-located in Bushwick.

Job description

JOB DESCRIPTION

We are looking for a Customer Service Representative superstar to join our team!

The candidate needs to have excellent communication skills, writing skills, and advanced Excel/Google sheets and other online software skills.

This role requires attention to detail, strong organizational skills, the ability to work well with others, and the capability to meet tight deadlines while juggling multiple critical and time sensitive orders. You must understand business priorities, demonstrate the ability to proactively anticipate needs, and be a force for driving improvement.

Main duties include, but are not limited to, the following:

Customer Service:

• Promptly answer written customer service tickets
• Field calls from customers during in-office hours
• Report weekly issues to the operations team
• Proactively communicate product shortages to customers via email; issue credits accordingly
• Proactively communicate about billing via emails or calls
• Collaborate with the team to identify and track issues and trends to improve customer experience
• Work with the team to maintain consistency between the product & our online communication
• Become an expert on the operations and mission at Farm to People

Delivery Dispatch:

• Work with our fleet to ensure a smooth delivery experience for our customers
• Identify opportunities to create new customer experience processes and improve current ones
• Serve as the point of contact for all drivers while they make deliveries on Sundays
• Field calls from customers while deliveries are being made via delivery app and google voice
• Help answer any customers questions regarding their account or delivery
• Complete written customer service tickets when not handling delivery issues
• Properly log all delivery issues
• File support requests for delivery software when necessary

Candidate should have:

• Superior communication skills
• Admiration for the “Zappos way” of approaching customer service
• Passion for food and an broad knowledge of produce varieties and growing practices
• Extensive food knowledge (ability to suggest recipes/ways to prepare certain ingredients, food safety protocol, etc)
• Advanced Excel/Google sheets and other online software skills
• Ability to take initiative, identify and resolve issues, and support a positive and professional work environment
• Ability to learn multiple internal systems & processes quickly
• A detail-oriented work ethic with a deliberate pace
• Exceptional & empathetic written communication skills
• A love of learning & the ability to keep up with a constantly changing environment
• A motivated, positive, and empathetic attitude

COMPENSATION

This position is paid:

• $20 per hour (after 2 week training period at $18/h)

Additional Perks:

• 30% discount on Farm To People
• PTO: 1 hour earned per 30 hours worked
• Partial coverage of company health insurance plan

SCHEDULE

• Sunday to Thursday
• 40 hours per week
• In office

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline