Company description

Farm To People is a fast-growing online grocery delivery service specializing in sustainably-sourced, local fresh produce and artisanally produced foods. Our customers can subscribe to a curated Farm Box or can choose to shop à la carte. We deliver 5 days per week and are rapidly expanding in the NYC market. We have a vast and ever-changing array of fresh produce, meats, dairy, bakery, and pantry items.

Job description

JOB DESCRIPTION

We are looking for a Fleet & Customer Service Coordinator superstar to join our team!

The candidate needs to have excellent organizational skills, logistical skills, & advanced Excel/Google sheets / other online software skills.

This role requires attention to detail, strong organizational skills, the ability to work well with others, and the capability to meet tight deadlines while juggling multiple critical and time sensitive orders. You must understand business priorities, demonstrate the ability to proactively anticipate needs, and be a force for driving improvement.

Main duties include, but are not limited to, the following:

Fleet Coordination:

• Intake and communicate with drivers for their route details for the day
• Help load driver vehicles and ensure all orders are accounted for accurately
• Learn how to organize daily delivery route plans (we currently deliver 5 days/week)
• Assist in the planning of driver routes and schedules, and cover fleet coordination in part or its entirety depending on the week’s priorities
• Deal with driver no-shows and backup plans
• Review and problem-solve delivery-related customer issues
• Maintain an up-to-date log of all driver names, vehicle types, load capacity, etc.
• Ensure proper execution and implementation of all policies & procedures

Delivery Dispatch:

• Serve as the point of contact for all drivers while they make deliveries
• Field calls from customers while deliveries are being made via delivery app and google voice
• Identify opportunities to create new customer experience processes and improve current ones
• Properly log all delivery issues
• File support requests for delivery software when necessary

Customer service:

• Assist customers with their questions, concerns, and requests via phone call, text message & email consistent with brand voice
• Communicate customer concerns to appropriate teams to effect necessary change and prevent recurrence of undesired customer experiences
• Review declined order charges and ensure reconciled payments enter fulfillment workflow
• Assist with miscellaneous printing, spreadsheet formatting, office tasks as required

Candidate should have:

• Ability to speak and understand Spanish at an intermediate level
• Drivers License and understanding of NYC traffic
• Comfort speaking on the phone with customers
• Advanced Excel/Google sheets and other online software skills
• Ability to take initiative, identify and resolve issues, and support a positive and professional work environment
• Ability to learn multiple internal systems & processes quickly
• A detail-oriented work ethic with a deliberate pace
• A love of learning & the ability to keep up with a constantly changing environment
• A motivated, positive, and empathetic attitude

COMPENSATION

This position is paid:

$22 per hour (after 2 week training at $20/h)

Additional Perks:

30% discount on Farm To People
PTO: 1 hour earned per 30 hours worked
Partial coverage of company health insurance plan

SCHEDULE

• Sunday 9am-5pm
• Monday 9am-5pm
• Tuesday 9am-5pm
• Wednesday 12pm-8pm
• Thursday 12pm-8pm

Compensation

this position is: hourly, $20/hr +

Application instructions

Deadline

no deadline