Company description

Pocketbook Hudson is a new prototype of experiential hotels in Hudson, NY. Occupying a full city block just off Warren Street, the hotel complex resides in a fully restored historic mill factory built in 1883. Embracing its generous space and industrious history, the property hosts 46 guest rooms and suites, a bathhouse and spa, evening restaurant, all-day café, a flexible event space, and a nightclub for revelry.

We are a place for meaningful connection and expansive discovery, Pocketbook Hudson is a space where care is built into every corner. A portal to possibility, we are a place to be. Service style across all offerings at the property reflects our collective ethos—kindness and collaboration, executed against excellence.

Job description

Role Summary
The Runner is responsible for ensuring food orders are delivered to the correct tables quickly and efficiently while maintaining a high level of service. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. The Runner ensures guests receive their meals in a timely manner and supports the team by maintaining smooth operations between the kitchen and the dining area.

The Specifics
-Deliver food and beverages to the appropriate tables in a timely and efficient manner, ensuring accuracy and presentation guidelines are met.
-Confirm that all food orders are correct before delivering them to guests.
-Communicate effectively with the kitchen to ensure orders are prepared and served in a timely manner.
-Assist servers with placing food orders, ensuring that special requests and dietary needs are communicated to the kitchen.
-Ensure all orders are presented with the proper garnishes, condiments, and sides.
-Check in with guests during their meal to ensure satisfaction and address any additional needs.
-Support the front-of-house team by restocking supplies, cleaning and resetting tables, and assisting with general dining room organization.
-Assist in ensuring the restaurant environment remains clean and organized, including the dining area, corridors, and service stations.
-Maintain a positive and professional attitude when interacting with guests and teammates.
-Report any guest issues or concerns to the management team promptly for resolution.
-Assist with the organization and delivery of special event orders when needed.
-Follow all health and safety guidelines, including maintaining proper food handling and cleanliness throughout the restaurant.
-Be a team player, which includes performing and completing any other duties or responsibilities assigned by managers in a timely and professional manner.
-Be a motivated self-starter and able to work efficiently and respectfully.

Ideal Attributes
Collaborative
Curious
Kind
Attentive

Experience & Qualifications
-Previous experience in a food service or customer-facing role, preferably in a high-volume restaurant or hospitality setting.
-Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
-Excellent communication skills and a team-oriented attitude.
-Strong organizational skills and the ability to manage multiple tasks simultaneously.
-Ability to carry trays and lift heavy items when necessary.
-Ability to work flexible shifts, including evenings, weekends, and holidays, based on the needs of the restaurant.
-A positive attitude, professionalism, and a strong commitment to guest experience.
-Knowledge of food safety and sanitation guidelines.
-"Guest-first" mindset.
-Ability to read, write, and speak English. Other languages preferred.

Compensation

$16/hour + tips

Benefits

Health Insurance
Dental/Vision
Paid Time Off
Access to Pocketbook amenities
Team member discounts
More to come!

Compensation

this position is: hourly, $15.50 - 20/hr

Application instructions

Deadline

September 30, 2025