Company description

Just Fare is based in the Bay Area of California, and we are excited to expand and serve our clients at all their locations across the country! This role is crucial in supporting this expansion of our services.

Just Fare is building a just world where food is a force for social change. We make good food — for people who enjoy eating, and for those who want a more equitable and just food system. Based in Oakland, CA, we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen. We ground everything we do in service of creating a more responsible and ethical world.

1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen. So far, we have delivered over 494,250 meals to communities fighting food insecurity in the Bay Area.

Tastes good. Does good.

Job description

Responsibilities

Program Oversight & Operations

• Perform the daily operational functions for multiple assigned client locations, ensuring service areas are stocked, clean, and aligned with Just Fare presentation standards.
• Hands on support in performing daily stocking, receiving, and inventory tasks for multiple sites as needed.
• Maintain accurate inventory records, manage smallwares, and ensure FIFO rotation.
• Monitor product levels, place orders within budget, and communicate shortages or substitutions to HQ.
• Identify recurring operational issues or equipment needs and escalate promptly.
• Maintain consistency in service quality and sustainability practices across all assigned sites.

Team Leadership

• Provide daily support and direction to Workplace Attendants across multiple locations.
• Ensure staff follow SOPs and uphold Just Fare’s hospitality and service standards.
• Assist with training and onboarding of new team members.
• Serve as the first point of escalation for team or client concerns at assigned sites, resolving issues with professionalism and discretion.
• Collaborate with HQ and Senior Program Manager on scheduling, staffing changes, and coverage needs.

Client & Guest Relations

• Ability to build strong relationships with clients in the office, while creating a positive and warm environment amongst a large diverse community
• Ability to anticipate and respond to client feedback and requests with a hospitality-forward, solutions-oriented approach.
• Communicate service updates, issues, and successes to HQ and clients as needed.

Reporting & Communication

• Submit daily and weekly reports on service performance, inventory, and staffing updates to HQ.
• Track waste, donations, and other key metrics in line with Just Fare’s sustainability goals.
• Participate in regular check-ins with HQ and contribute to team meetings or pilot rollouts.

Qualifications & Requirements

• 3+ years customer service experience, preferably in a client facing roles in a service industry, like hospitality, or facilities operations.
• Minimum 1 year in a customer facing lead or supervisory role.
• Demonstrated ability to manage multiple priorities and locations simultaneously.
• Strong communication, organization, and problem-solving skills.
• Proven ability to lead by example and uphold a positive, team-oriented culture.
• Experience with ordering, inventory management, and vendor communication.
• Basic Food Handler Certification.
• Proficiency in GSuite and inventory/order tracking systems.
• Valid driver’s license and personal vehicle may be required for site visits.
• Smartphone required for daily communication and reporting.

Schedule & Expectations
Typical schedules are Monday through Friday with hours dependent on the service. You are responsible for managing your schedule, based on your shift availability, with your supervisor.

Compensation & Benefits

• Competitive wages in an equitable tiered pay structure for all positions. Non-Negotiable.
• Cell Phone Stipend
• Full time employees receive Health, dental, and vision insurance and Paid Time Off (PTO) Accruals
• All employees 401K (retirement account) - After 90 days
• Commuter (pre-tax) - After 30 days
• Meals provided daily onsite at Oakland Commissary Kitchen
• Opportunity to develop your skills, work with amazing people & be a part of a force for social change!

Compensation

this position is: hourly, varies DOE, $25.00 - $28.00

Application instructions

Deadline

no deadline