Company description

For over 12 years, Fresh Truck has been a trusted source of fresh food in Boston, providing a reliable and dignified shopping experience for communities that lack access to quality produce. Since launching in 2013, Fresh Truck has grown from a single retrofitted school bus serving a handful of neighborhoods to a citywide network of mobile markets, bringing fresh, affordable food directly to where people need it most.

We envision a Boston where fresh, affordable food is a guarantee for every neighborhood, not a privilege. A city where food is more than nourishment—it’s a connection to health, opportunity, and community. By strengthening local food systems, we will build a more resilient, self-sustaining Boston that thrives in the face of economic and environmental challenges.

When institutions fall short, we will rise to meet the need. Fresh Truck will continue to transform how food reaches people, expanding access to high-quality, culturally relevant produce in the neighborhoods that need it most. Our markets will serve as hubs of connection, where food is accessible, shopping is dignified, and choice is never compromised.

Job description

Role Overview
The Program Manager plays a critical cross-functional role at Fresh Truck, overseeing the coordination, quality, and performance of Fresh Truck mobile markets and Resource Hub activations. This role blends operations, community engagement, communications, and data analysis to ensure programs are responsive to community needs, operationally sound, and aligned with organizational goals.

Reporting to the Senior Director of Operations and People, the Program Manager serves as a key liaison translating on-the-ground insights from shoppers into improvements, strengthening partnerships, and ensuring consistent, high-quality program delivery.

Key Responsibilities
Program Operations & Coordination
Manage at least one Fresh Truck market per week to build firsthand understanding of program operations, community needs, and opportunities to strengthen and adapt program offerings.
Manage market signage, updates, and customer-facing communications to ensure accuracy across on-site and digital platforms.
Own inbound community communications, including the Fresh Truck phone line and info@ inbox, ensuring timely and helpful responses.
Foster strong, positive relationships with market site partners and community representatives through proactive communication and responsiveness.
Collaborate with the Individual Engagement Manager to ensure markets are adequately supported by volunteers, including aligning on scheduling, roles, and on-site needs to ensure a positive experience for volunteers, shoppers and staff.
Represent Fresh Truck in external meetings, coalitions, and community events to build visibility, trust, and alignment with stakeholders.
Serve as a liaison between the Operations team and other departments to ensure market activities align with organizational priorities.

Fresh Truck Program Management - Fresh Truck+ Resource Hubs
These responsibilities will be assumed on an interim basis to provide coverage for the Associate Director of Community Engagement during their leave.

Receive and manage in-bound Fresh Truck programming requests including special events, market site expansions, and food access collaborations
Oversee the operations, quality, and consistency of all Fresh Truck+ Resource Hub activations, ensuring strong partner collaboration and high-impact delivery.
Develop and steward Resource Hub partnerships aligned with Fresh Truck shopper needs, priorities, and community context.
Build and maintain a Resource Hub partner and engagement tracker, ensuring accurate documentation of partnerships, activations, and outcomes.
Collaborate with the Advancement team to ensure community stories, feedback, and insights inform organizational messaging and fundraising efforts.

Inventory Management & Vendor Relations
Collaborate with the Senior Director of Operations and People on inventory systems improvements and cost-efficiency strategies.
Place, track, and receive market inventory orders, ensuring accurate product availability that meets community demand.
Maintain strong, reliable relationships with vendors and suppliers to secure quality products, competitive pricing, and timely deliveries.
Data Tracking, Analysis & Reporting
Collect, track, and report on key operational metrics, including market utilization, throughput, shopper retention, and sales data.
Provide actionable insights and recommendations to leadership to improve efficiency, program quality, and market outcomes.
Support program evaluation efforts by contributing accurate data and narrative reporting for funders and partners.

Administration & Process Improvement
Collaborate with the Senior Director of Operations and People to improve program management systems and tools
Manage day-to-day administrative needs of the Fresh Truck office/base of operations, including ordering supplies, coordinating shared use of the space, and ensuring the facility is organized, functional, and accessible for all team members.
Support refinement of communication workflows, documentation, and internal systems related to market operations and Resource Hub activations.
Identify opportunities for longer-term program improvements and growth, and contribute to strategic planning conversations with leadership.

Required Skills and Experience
3–5 years of experience in program management, operations, community engagement, or a related field.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and a systems-oriented mindset.
Experience working with community partners, vendors, or external stakeholders.
Comfort supporting and collaborating with frontline team members.
Strong written and verbal communication skills, including customer-facing and partner communications.
Experience collecting, managing, and analyzing program or operational data. Comfort working with basic analytical software tools and spreadsheets.
Alignment with Fresh Truck’s mission and commitment to food access, equity, and community-centered work.

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

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Deadline

January 10, 2026