Company description

Equal Exchange is a pioneering, worker-owned Fair Trade cooperative that partners with small-scale farmer co-ops globally to sell organic products ranging from coffee, tea and chocolate, and bananas and avocados, aiming to create a more equitable food system by paying fair prices, empowering farmers, and promoting sustainable practices, challenging corporate control of food.

Job description

Systems Operations Manager

Employment Status: Full-time, regular, Worker-Owner Track

Hours: 40–45 hours/week

Starting Salary: $65,000-$75,000, depending on experience

Benefits: Health/dental/vision insurance coverage, vacation time, holidays, sick days, and eligibility for worker ownership

Reports to: Vice President

Location: Portland, OR or West Bridgewater, MA

Job Description Overview

The primary responsibility of the Systems Operations Manager is to maintain and optimize organizational systems while working closely with cross functional teams to ensure systems run smoothly and efficiently to meet business needs.

Tech Stack: NetSuite, RF Smart, SPS Commerce (EDI), Excel and Google Suite

Qualifications

• Strong analytical and problem-solving skills
• Experience with ERP systems preferred, including data management, reporting, permissions, transactions, subsidiaries and/or integrations
• Experience with EDI, RF Smart, or similar operational systems preferred
• Ability to work independently and collaboratively with cross-functional teams
• Ability to effectively prioritize time and responsibilities
• Flexibility and willingness to continuously learn by experience
• Excellent communication and training skills
• Project management experience, especially around systems or operations improvements, is a plus
• Ability to handle complex data work and maintain high standards for accuracy
  

Responsibilities

Systems Operations Manager

• Administer and optimize NetSuite across subsidiaries and departments, including workflows, permissions, integrations, transaction support, reporting, and overall data integrity.
• Provide cross-departmental systems support and technical troubleshooting for Sales, Production, Purchasing, Finance, Customer Service, and Warehouse teams.
• Manage new user setup, roles, permissions, and ongoing system access.
• Monitor system updates and assess impact on business processes.
• Manage and optimize EDI integrations through SPS, including mapping, onboarding, fulfillment handling, and order flow accuracy.
• Support Warehouse Operations with RF Smart and WMS improvements, ensuring digital and physical workflows stay aligned.
• Lead or support cross-functional systems and operations projects.
• Oversee materials classification and reporting for Extended Producer Responsibility (EPR) compliance in coordination with internal teams.
• Other projects as needed or directed by supervisor

Personnel & Worker Ownership/Fair Trade Development

• Participate in staff, team, department, and educational (Exchange Time) meetings.
• Understand our producer partners, trading policies, and the Fair Trade movement.
• Understand and participate effectively in our worker cooperative model.

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

Deadline

no deadline