Company description

We’re a small, values-driven farm focused on producing real, nourishing food and connecting people directly to where their food comes from. We believe in honest sourcing, transparency, and doing things the right way -- even when it takes more work.

Our customers are thoughtful, health conscious, and ask detailed questions about ingredients, sourcing, and how food is made. We take that responsibility seriously and work hard to be a trusted source for families who want to eat better and feel better.

As a team, we value kindness, teamwork, and showing up for each other. We work in a fast-paced environment, but we also care deeply about the impact our work has. Many of us enjoy working here because we know we’re making a real difference in people’s health and daily lives.

Job description

Customer Service Representative

We’re looking for a kind, reliable, and detail‑oriented Customer Service Representative to join our growing farm team. This role is central to how we care for our customers - Making sure they feel heard, supported, and confident ordering from us.

We’re a values driven farm that believes good food, honest communication, and teamwork matter. Our Customer Service team plays a key role in that mission. You’ll work closely with the Customer Service Manager and other team members to help customers navigate questions, orders, and issues in a warm, respectful and efficient way.

This role is fast paced and hands-on, and is a great fit for someone who enjoys helping people, takes initiative, and feels motivated by solving problems in real time.

Schedule & Work Environment

Weekday Days: Monday–Friday
Weekday Hours: 8:00 AM – 4:30 PM (sometimes up to 5:00 PM if it’s a busy day)
Location: On‑site at the farm
Weekends: One Saturday every three weeks, done remotely
Remote Work: This job is an in person, on site position. Remote work is possible in certain circumstances (severe weather, family emergencies, etc) but will not be regular.
Weekly Hours: ~40 hours per week (more is possible if there’s an emergency, but this is not common)
Pay: $24/hour

What You’ll Be Doing

• Respond to customer emails clearly, kindly, and efficiently
• Answer phone calls with a warm, professional tone
• Call customers back when they leave voicemails
• Help customers with order questions, tracking, replacements, refunds, and store credit
• Keep clear, accurate notes so nothing falls through the cracks

What Success Requires

We believe being clear upfront helps everyone succeed. These expectations reflect how we care for our customers, our team, and our responsibilities:

• Is punctual, reliable, and follows through
• Responds to customer emails received during business hours.
• Manages time well in high volume environment
• Is confident using computers and typing quickly (80+ words per minute)
• Asks questions early
• Shows up with a positive, professional attitude

Food Knowledge & Curiosity

You don’t need to come in as an expert, but this role is a great fit for someone who:

• Is interested in farm food, real ingredients, and how food is produced
• Is curious about cooking, nutrition, special diets, and sourcing
• Is comfortable answering detailed questions from health conscious customers (or learning how to)

Our customers often ask very specific questions about how things are made and used. Being curious, willing to learn, and comfortable talking about food is important for this role.

What We’ll Teach You

• Our products, how they’re farmed and produced, and how customers commonly use them
• Common food related questions (ingredients, sourcing, cooking, storage, special diets)
• Our customer service systems, tools, and workflows
• How we handle refunds, replacements, and store credit
• How to communicate with customers in a way that reflects our farm values
• How to build strong customer service and communication skills in a growing, values driven business
• You don’t need to know everything on day one. We just need you to be willing to learn.

What You Bring

• Strong written and verbal communication skills
• Fast, confident typing (this role involves a high volume of emails)
• Strong computer skills beyond basic use
• Comfortable navigating multiple websites, systems, and tools at once
• Proficiency with Gmail, Google Docs, and Google Sheets
• Ability to manage multiple customer inquiries efficiently
• Willingness to learn, accept feedback, and improve

What Success Looks Like:

30 Days: You’re answering emails and calls with support and gaining confidence
60 Days: You’re handling most customer issues consistently on your own
90 Days: You’re confidently owning daily customer service responsibilities

What We Look For

Good fit if you:

• Enjoy helping people and solving problems
  Stay patient and kind, even during longer calls
• Feel comfortable in a fast paced, growing environment
• Take initiative and learn from feedback
• You like being part of a team and contributing to a growing business

Not a good fit:

• Are looking for a low volume or slow paced role
• Feel overwhelmed by steady emails and phone calls
• Find computer work stressful
• You view customer service as a burden rather than something you enjoy.

Why People Like Working Here

We’re a small, family farm team. While we don’t offer traditional corporate benefits, we do take care of our people in ways that matter to us:

• Monthly food credit
• A supportive, friendly work environment
• Christmas banquet and team outings
• Fun long-term appreciation gifts (yes, including a cow at 6 years!)
• PTO

Compensation

this position is: hourly, $20/hr +

Application instructions

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Deadline

February 28, 2026