Company description
Four & Twenty Blackbirds is a celebrated Brooklyn-based pie company known for its unique and seasonal handmade pies, such as the signature Salty Honey pie, crafted with the highest quality ingredients. From their NYS state approved food production facility, this pie shop has expanded into a wholesale production bakery able to offer a diverse menu of pies, often with a creative twist, that includes a variety of custard flavors, like Matcha and Lemon Chess, elevated classics, such as Salted Caramel Apple and Bittersweet Chocolate Pecan, as well as seasonal fruit varieties including Strawberry Rhubarb and Peach. With the same commitment to handcrafted, small-batch baking, Four & Twenty Blackbirds offers cookies, pastry, scones and savory treats and is eager to partner with local retailers, coffee shops and restaurants. Founded by sisters Melissa and Emily Elsen in 2009, the bakery has become a staple in the NYC area and beyond, providing pies and pastry for both retail and wholesale, as well as catering for special events like weddings. Additionally, the Elsen sisters have shared their pie-making expertise through "The Four & Twenty Blackbirds Pie Book," featuring the uncommon recipes from their beloved establishment.
Job description
Office Manager
Four & Twenty Blackbirds is a Brooklyn based pie company. As a whole, we are a group of dedicated and mindful staff that loves what we do - bake pie that is celebrated across the globe!
Presently, we are seeking a highly-motivated and detail oriented part-time administrative and customer support representative in the role of Office Manager to facilitate our Kitchen operations.. This is a 40 hours/week; 5 days a week position.
JOB DESCRIPTION
You will wear many hats and play a crucial role as one of the main points of contact for our customers both online and over the phone. You will balance working autonomously as well as work closely with our senior and kitchen management teams.
RESPONSIBILITIES
Account Management
Maintain all wholesale customer account documents & requirements
Input data and update spreadsheets with order information
Donation tracking (budget & requests) and facilitation
Corporate outreach/tracking
Facilitate kitchen rentals - fielding inquiries, onboarding, and calendar maintenance
Business Operations
Leading all AR/AP
Cash flow management
Running weekly payroll and making necessary payroll adjustments
Filling and maintaining records
Internal Google calendar maintenance for special events/time off/weddings ect
ERP
Assist with implementation of ERP system
Maintain ingredient, recipe and nutrition facts to allign with existing offerings
Maintain COGS log and assist in updating ordering guides
Intercompany weekly Invoicing
Run weekly reports
Join Senior staff meeting to keep notes and maintain structre of meeting and next steps
Customer Support
Field order FAQs about ingredients, menus, logistics, special requests ect
Troubleshoot logistical issues and requests
Regular delivery scheduling and tracking
Wedding/Catering orders - inquiries, processing and booking
Sales/Outreach
Email potential fundraising organizations and complete follow-up on-boarding
Thanksgiving/December Holidays (T&DH;)
Administer T&DH; logistics including national shipping, local deliveries
Additional support for online orders as well as wholesale orders
Function as part of a catch-all team for an intense period of the year for sales
Assist with production planning and lead adminsitrative follow-through on planning potentially including creating or exectuing on existing systems that ensure smooth processing and delivery of product
Kitchen
No kitchen or baking responsibilities NOR retail/store operations work
However you will be trained in all aspects of kitchen processes and retail store operations to give a better understanding and wider holistic knowledge of all aspects of company
REQUIREMENTS
Two years office experience
Excellent attention to detail, proficient math skills
Computer literacy with advanced proficiency in Google drive
A passion for customer service
Excellent interpersonal and communication skills with the ability to be client facing
Ability to multitask, prioritize, manage time effectively and self direct
NOT REQUIRED BUT WOULD BE NICE
Four years Bachelor’s degree
Food industry experience
Driver’s License
Compensation
this position is: hourly, $20/hr +
Application instructions
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Deadline
February 18, 2026