Company description

Nimbus is an innovative shared kitchen company on a mission to bring the dark kitchen industry to the light. By combining hourly and long-term kitchen rentals with events programming, Nimbus allows businesses to launch their concepts, scale production, and nurture relationships with their customers with little risk and minimal capital commitment.

Our dominant NYC footprint, premium kitchen facilities, community focus, and flexible rental options make us the kitchen operations partner that food brands, real estate developers, delivery platforms, and consumers crave: we’ve established ourselves as the preeminent shared kitchen in New York City and work with leading brands including DoorDash, noma, and Netflix, in addition to cult favorites like Roberta’s Pizza, Milk Bar, Red Rabbit, and Best Damn Cookies.

We opened our first kitchen on the Lower East Side in early 2021, opened Downtown Brooklyn mid-2022, expanded to SoHo and Midtown in late 2023, as well as our first Chicago facility in 2024

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Job description

As a Kitchen Operations Associate, you will be responsible for overseeing the day-to-day operations at one of our commercial kitchen facilities. In this role, you will work directly with the District Manager and Assistant General Manager to ensure the facility is run smoothly, members are supported, and that Nimbus is Department of Health compliant at all times.

Responsibilities

Dispatch

• Facilitate and manage the dispatch of orders for delivery brands operating in the kitchen.
• Coordinate effectively with delivery drivers and kitchen members to ensure seamless handoff of orders.
• Maintain a clean and organized dispatch area for efficient workflow.

Maintenance and cleaning

• Perform surface cleaning, bathroom sanitization and resets,, waste removal, sweeping, and mopping as needed.
  Uphold high cleanliness and organizational standards throughout all areas of the facility.
• Complete and monitor daily and weekly cleaning checklists to ensure compliance with health and safety regulations.
  Serve as the point of contact for any service calls during shifts (if the Kitchen Operations Manager is not on-site).
• Conduct daily inspections to ensure cleanliness and compliance with Department of Health (DOH) standards.

Operations
Assist the Kitchen Operations Manager with various facility tasks such as:

• Conducting storage and inventory audits to identify discrepancies.
• Communicating ordering and inventory needs as required.
• Troubleshooting facility issues and following standard operating procedures (SOPs) to ensure timely and effective resolutions.
• Printing and posting inspection documents as needed.

Customer Success

• Greet and interact with kitchen members, ensuring excellent customer service and communication for a memorable experience.
• Proactively assess and address member needs, including inventory issues and equipment repairs.
• Manage and coordinate member deliveries, ensuring smooth operations and accurate tracking.
• Communicate applicable fees and fines through the appropriate channels.
• Review and update facility reservation schedules as needed.
• Assist with setting up and organizing events at the facility.

Food Safety

• Ensure adherence to safe food handling procedures at all times.
• Manage storage areas to maintain food safety standards.
• Coordinate with inspectors when they are on-site and provide members with accurate information for their inspections (if the Kitchen Operations Manager is not on-site).

Requirements

• Mandatory Certification: Possession of a NYC Food Protection Certificate (Food Handler’s License) or willingness to obtain one.
• Experience: Previous experience in the food and beverage or hospitality industries.
• Professionalism: Demonstrates punctuality, responsibility, reliability, and professionalism in all interactions.
• Interpersonal Skills: Strong ability to establish and maintain effective working relationships with the Nimbus team, full-time food business partners, hourly members, and delivery partners.
• Customer Service: A genuine passion for customer service and building positive relationships.
• Attitude: Exhibits humility, is self-motivated with a hands-on, problem-solving attitude, and shows a willingness to take initiative.
• Work Environment: Comfortable working in a fast-paced commercial kitchen environment.
• Physical Requirements: Ability to sit or stand for extended periods, lift up to 50 pounds, and participate in all aspects of service and training.
• Schedule Flexibility: Ability to work within Nimbus’s operating schedule (11 am-9 pm).

Compensation:
$18/hour + comprehensive insurance coverage (health, vision, dental, and life)

Nimbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The diversity of Nimbus’s employees and members are a tremendous asset. We come from all around the world and represent a variety of cultures, experiences, and diverse backgrounds. Creating a space where all feel welcome is at the heart of our mission and culture.

Compensation

this position is: hourly, $15.50 - 20/hr

Application instructions

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Deadline

no deadline