Company description

Booker T. Washington Community Service Center is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Job description

Seeking operationally-driven Food Operations Coordinator to support community’s right to healthy, culturally appropriate, food produced sustainably. They’ll work with the Food Operations Manager executing operational requirements for our community food procurement and distribution programs, including our daily community meals, CSA boxes and weekly fresh markets. They’ll ensure the safe distribution of high-quality, nutritious food and apply best practices in food safety, health, and nutrition with a participant-centered approach. They’ll be responsible for the timely and accurate collection, reporting, and filing of all program data both client-focused and operations-focused such as enrollments, service logs, and program evaluations for quality.

Service & Food Supply Operations:

-Execute the daily operations of all food programs/events under the direct supervision of the Food Operations Manager & in coordination with the team
-Follow and implement all SOPs for inventory management, ordering, distribution, volunteer coordination, and food safety.
Provide consistent communication/feedback on actionable improvements and changes to the operational systems of the Food to Freedom Program.
-Leverage strong customer service to manage client needs, complaints expediently, provide follow-up staff training, and implement system/process improvements
-Coordinate food receiving, distribution, and rescue schedules with vendors, Booker T. staff to support seamless logistics
-Support all processes regarding food supply: receiving, storage, rotation, and distribution in accordance with health and safety regulations.
-Prioritize zero-waste practices.
-Conduct regular inventory checks ensuring compliance with expiration dates, storage standards, and sanitation protocols.
-Follow all procedures to ensure facility readiness, equipment maintenance, and compliance with state and local health codes.
-Support menu planning and culturally relevant food programming in partnership with mission-aligned chefs and nutrition professionals
-Implement protocols around food use and disposal.
-Work to maintain food-safe and clean operations regarding kitchens, food related supplies and storage.
-As directed, provide cross-trained support for the Food Engagement & Education team including, but not limited to tasks regarding outreach, intakes, evaluation, and education support.

Reporting
-Collect, record, maintain all client-based and site-based service touchpoint data into database systems in an organized, accurate, and timely manner. Responsible for all client and participant enrollments, service touchpoints, and disenrollment.
-Track and provide actionable insights into the Food to Freedom program and community trends based on verifiable quantitative and qualitative information gathered before, during, and after service operations.
-Implement evaluation activities approved by the Food Operations Manager and Food Engagement & Education Manager which measure the impact of food distribution on family stability, health, and food security.
-Coordinate and collaborate with the Food Operations Manager, Food Engagement & Education Manager and Data Operations team members to ensure accurate and timely data collection and reporting workflows.
-Contribute to identifying and implementing actionable systems solutions through operation protocols or tools related to equitable food access.

Qualifications
-3+ years of experience in food, agricultural production, restaurant, grocery retail or hospitality experience in a fast-paced setting, preferably in an operations position.
-HS diploma or equivalent is required.
-Experience in direct service/client management is preferred
-Relevant experience in food operations: receiving, inventory management, safe food practices/compliance.
-Reliable, punctual, adaptable
-Demonstrated ability to complete administrative work in a timely, accurate, and organized manner.
-Demonstrated experience with the outreach and engagement of diverse populations with racially and culturally-responsive services and programs
-Lived experience with Black/African-American communities and/or communities of color and/or navigating housing insecurity and/or the justice system highly preferred.
-Strong ability to communicate effectively and professionally with a variety of folks
-Demonstrates professionalism, socioemotional intelligence, and integrity.
-Excellent verbal, writing, and comprehension skills.

Experience
-Positive role model through all interactions with program participants
-Be reliable and dependable
-Work a flexible schedule to meet Center needs
-Exercise mature judgment and sound decision making
-Communicate effectively verbally and in writing
-Learn, follow and enforce Booker T. policies

Professional Expectations
-Desire to serve others and fulfill community needs for vulnerable populations
-Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
-Builds rapport and relates well to others
-Makes sound judgments transferring learnings
-Meets/exceeds goals/deliver a high-value experience for clients.

Professional Expectations
-Desire to serve others and fulfill community needs for vulnerable populations
-Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
-Builds rapport and relates well to others
-Makes sound judgments transferring learnings
-Meets/exceeds goals/deliver a high-value experience for clients.

Physical Requirements
-Able to move 50 pounds safely
-Physical stamina/ability to perform repetitive tasks: lifting, bending, standing for extended periods

M-F, 9am-6pm, some nights/weekends

Competitive compensation with PTO/holidays, generous health/retirement benefits. Full-time exempt with a salary range of $70,000 to $75,000

Compensation

this position is: salaried, $68,640 - $75,000

Application instructions

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Deadline

April 30, 2026