Company description

The Cupboard is a women-led meal delivery and personal chef service providing seasonal, high-quality meals for families across the Bay Area. We’re a passionate team that cares deeply about sustainability, nutrition, and building equitable systems that support both our clients and our staff. We’re meticulous in everything we do—whether it’s handling client dietary needs with precision, carefully selecting our vendors, or refining the way our internal systems run. As a small yet mighty team, we take great pride in our work and the joy it brings to those we serve.

Our services include: weekly meal delivery subscriptions, corporate lunch programs, personal chef services for high-net-worth clients, and special events such as dinner parties.

Job description

Employment type: full time, blend of remote and in person.

Expected start: April 2026

The Cupboard is an organic meal subscription and personal chef service catering to families across the Bay Area. We prepare vegetable forward meals for families using seasonal, locally sourced ingredients and reusable glassware containers.

We’re a women-led company seeking a Customer Success Manager to join our team. From fielding new client inquiries, taking people through the onboarding process, to actively managing each client during their time with us—This role is the “face” of our company in that this person is the main point of contact for our clients throughout their journey as a customer. All services are high touch and client centric.

Our clients trust us to deliver meals with exceptional quality and high touch. Our Client Success Manager ensures they get their needs met while upholding company policies and is responsible for guiding and filtering current and potential clients for all three of our services: weekly meal delivery subscription, corporate lunch program, and our personal chef pairing service.

Our Client Success Manager also acts as a bridge to our culinary team and the background logistics. This role ensures that both parties' needs are met through streamlined communication and following company guidelines.

The right fit will be a detailed oriented person, with a warm & grounded communication style, excellent computer skills, and proficient at keeping track of moving pieces. Beyond working behind a computer, this role also entails certain days physically in the kitchen helping organize and prepare for client deliveries.

We are a small team! This role will work closely with our other two managers (Director of Ops and Executive Chef) and the owner of the business.

Role Entails:

• Contributing to the overall culture and business growth utilizing self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.
• Fostering a collaborative team environment that promotes innovation, accountability, and high-performance standards.
• Primary point of contact for clients throughout their customer journey from on boarding to relationship management.
• Liaison between the clients and our commissary culinary team, ensuring client information is correct and the kitchen has accurate information.
• Communicating weekly menu emails to clients and responding to requests.
• Managing client menu software, Airtable
• Managing delivery logistics including creating weekly driver route and being on call during delivery hours
• Managing personal chef client travel schedules
• Accounts receivables and ensuring accuracy
• Help sort and organize client deliveries, physically in the kitchen each week
• Apart of a small team where tasks and goals are shared and collaboration along with flexibility is central to our success
• Expanding responsibilities and takes on new projects as it’s appropriate

Qualifications:

• Team player
• Efficient
• Detail oriented
• Service oriented
• Comfortable speaking on the phone
• Excellent verbal and written communication skills
• Inherent drive for problem solving
• Have a positive attitude and are flexible as challenges come your way
• Comfortable with Google products, Airtable, Slack (or willingness to learn)
• Comfortable working with spreadsheets including formulas
• Strong collaboration skills
• Have a growth mindset
• Excellent organizational and problem-solving skills
• Ability to manage and support diverse teams across multiple job functions and backgrounds, fostering a collaborative and intentional culture.
• Genuine interest in food, sustainability and sees it as culture, nourishment, and connection.

Experience:

• 5+ years of hospitality experience
• 5+ years in customer facing position (Maître d'; reservationist; Front of House Manager; House Manager / Personal Assistant)

Compensation: $85-90,000 annual salary based on experience

Benefits:

• 401k after 12 months with up to 3.5% match
• Health care insurance (company pays up to 50%), available at day 90
• 2 weeks PTO, accrued over time, available at day 90
• Lower workload the last two weeks of the year
• Staff meal program

Physical requirements:

• Ability to lift 50 lbs; Ability to lift 20 lb overhead
• Ability to taste and distinguish flavors to provide feedback on product quality evaluation
• Comfortable bending, reaching, twisting body
• Finger and hand coordination necessary for computer keyboard operation, manipulation of ingredients, packaging materials, and office supplies

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees should contact us to discuss accommodation needs.

Keywords

• Client Services
• Account Manager
• Customer Experience
• Client Service Specialist
• Chief Client Officer
• Client Manager - Private Client Services
• Senior Client Service Manager
• Client Relationship Manager
• Client lifecycle management
• Onboarding Specialist
• Front of House Management
• Senior Front of House Manager
• Maître d'
• Reservationist
• House Manager
• High Net-Worth Personal Assistant

Compensation

this position is: salaried, $75,000 - $100,000

Application instructions

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Deadline

April 30, 2026