Company description

Happy Dirt was founded in 2004 as Eastern Carolina Organics when local, organic produce was not easy to find in the Southeast. In 2019 we re-branded to Happy Dirt to scale up our ability to serve customers and farmers by building the organic produce supply chain beyond our state borders. As we continue to build upon our foundation of mutually beneficial relationships with our farmer and vendor partners throughout the Southeast and beyond, our diverse customer base of wholesale buyers continues to expand as well. Our unique and authentic way of partnering with farmers and our diverse customer base is a major industry differentiator.

Job description

General Description & Responsibilities
The Wholesale Logistics Coordinator serves as a dual-function role bridging supply chain operations and customer relationship management. In addition to managing the end-to-end flow of perishable goods within our wholesale supply chain, this position actively supports direct sales efforts, ensuring a seamless experience from order placement through delivery.

Key Responsibilities
Logistics Management - 60-70%

• Coordinate inbound and outbound shipments for wholesale orders, including scheduling pickups, deliveries, and freight carriers
• Communicate with vendors, warehouses, and third-party logistics (3PL) providers to ensure on-time fulfillment
• Internal communications liaison with Happy Dirt Operations including all inbound and outbound trucks
• Manage all internal freight tracking sheets including our Inbound and Outbound sheets, Freight Info, freight Invoicing, and others.
• Manage in-house customer sales tracking sheets as needed.
• Collaborate with the sales team to communicate order status and manage customer expectations
• Identify and implement process improvements to reduce costs and increase efficiency
• Resolve shipping delays, damaged goods claims, and carrier disputes in a timely manner
• Maintain accurate records in the company's ERP or WMS
• Manage and maintain Happy Dirt orders and inventory in 3rd party EDI portals
• Generate logistics reports including freight costs, delivery performance, and order fill rates

Direct Sales Support - 30-40%

• Prepare and present product availability, pricing, and promotional offers in the form of weekly and daily lists for current and prospective buyers
• Support trade show participation and wholesale buyer meetings as needed
• Proactively communicate order status, shipment updates, and any delays or issues to customers
• Process reorders, manage order changes, and ensure accurate account records
• Handle returns, credits, and claims in coordination with operations and finance
• Track account performance metrics (order frequency, volume trends, payment history) and flag at-risk accounts

Compensation

this position is: salaried, $50,000 - $75,000

Application instructions

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Deadline

May 15, 2026