Company description

Kronto is building the workforce management platform — scheduling, time cards, payroll, hiring — that independent coffee shops, QSRs, and restaurants actually want to use. We're early, we're lean, and every person we add changes the trajectory of the company. We sell to operators who don't have time for software that doesn't work. So neither do we.

How we work

Small team. Direct. Fast. We don't have layers between you and the founder, between you and engineering, between you and the customer. That's the job's biggest perk and its biggest demand. You'll have huge ownership and nowhere to hide.

Job description

About the role

• This is not a traditional CS seat. You'll be the face of Kronto for the first wave of customers — onboarding them, supporting them, selling to new ones, and feeding everything you learn straight back into the product. You'll work shoulder-to-shoulder with the founder, engineering, design, and product. If a customer hits a bug at 7am during the morning rush, you're the one who hears it first and the one who makes sure it gets fixed.
• The scope is wide on purpose. We need someone who can do it all.

What you'll own

• Customer support — first responder for every inbound issue. Triage, resolve what you can, route what you can't, close the loop with the customer every time.
• Onboarding & success — get new operators live, trained, and getting value within their first week. Own activation as a number.
• Inside sales — work inbound leads and trial accounts. Run demos, handle objections, close deals.
• Outside sales — show up in person. Cafes, restaurants, and QSRs. You'll know operators by first name.
• Product discovery — every support ticket, demo, and site visit is research. Turn raw signal into clear, prioritized input for the product team

What we're looking for

• 5+ years in front of house roles in fine dining. Bonus if you've worked in customer experience at a tech company before!
• Comfort in front of a small business owner. You can read a busy operator in 30 seconds and adjust.
• A bias to act. You don't wait for a process to exist; you build the one that should.
• Sharp written communication. Most of your customer relationships will live in text.
• Strong product instincts. You can tell the difference between a feature request and the real problem underneath it.
• Comfort with technical surface area — you don't need to write code, but you need to be unafraid of logs, dashboards and computers.

What success looks like in your first 6 months

• Every active customer knows you by name and trusts you to follow through.
• New operators are getting to first value faster than they did before you joined.
• The product team can point to at least 3 shipped features that came from your discovery work.
• You've closed deals the founder didn't have to touch.
  We can't imagine running this company without you.

Compensation

this position is: salaried, varies DOE, $70,000.00 - $90,000.00

Application instructions

If you are not registered, you'll be prompted to do so. Don't worry, it's free!

Deadline

no deadline