Company description

Farm To People is a fast-growing online grocery delivery service specializing in sustainably-sourced, local fresh produce and artisanally produced foods. Our customers can subscribe to a curated Farm Box or can choose to shop à la carte. We deliver 7 days per week and are rapidly expanding in the NYC market. We have a vast and ever-changing array of fresh produce, meats, dairy, bakery, and pantry items.

Job description

We are looking for a Fleet Dispatcher superstar to join our team. The ideal candidate will have excellent organizational and communication skills, strong logistical knowledge, and
Excel/Google Sheets proficiency.

This role requires a high level of attention to detail, the ability to work calmly under pressure, and strong interpersonal skills. You must be comfortable managing time-sensitive delivery operations, anticipating issues before they arise, and driving continuous improvement in dispatch and customer experience workflows.
Main duties include, but are not limited to, the following:

• Serve as the primary point of contact for all drivers before and during deliveries.
• Facilitate daily driver check-ins and confirm readiness for departure.
• Oversee and assist with driver load-ups, ensuring:
  ○ All orders are present, correctly labeled, and loaded in the proper sequence.
  ○ Drivers understand delivery expectations & special instructions
  ○ Proactively identify and resolve issues during the load-up process, including missing items, labeling discrepancies, or last-minute order changes.
• Manage real-time dispatch communications throughout the delivery window via delivery software, phone, and messaging tools.
• Troubleshoot delivery issues as they arise, including delays, access problems, customer availability issues, or driver questions.
• Handle driver no-shows or delays by escalating appropriately and implementing contingency plans
• Accurately log all delivery and dispatch issues in internal systems for tracking and
  follow-up.
• Identify recurring dispatch or load-up issues and suggest process improvements to
  reduce errors and improve on-time delivery performance.

Customer service:

• Assist customers with their questions, concerns, and requests via phone call, text message & email consistent with brand voice
• Communicate customer concerns to appropriate teams to effect necessary change and prevent recurrence of undesired customer experiences
• Review declined order charges and ensure reconciled payments enter fulfillment workflow
• Assist with miscellaneous printing, spreadsheet formatting, office tasks as required

Candidate should have:

• Ability to speak and understand Spanish at an intermediate level
• Comfort speaking on the phone with customers
• Advanced Excel/Google sheets and other online software skills
• Ability to take initiative, identify and resolve issues, and support a positive and professional work environment
• Ability to learn multiple internal systems & processes quickly
• A detail-oriented work ethic with a deliberate pace
• A love of learning & the ability to keep up with a constantly changing environment
• A motivated, positive, and empathetic attitude

COMPENSATION

This position is paid:
● $20-22 per hour (after 2 week training at $19/h)

Additional Perks:
● 30% discount on Farm To People
● PTO: 1 hour earned per 30 hours worked
● Partial coverage of company health insurance plan

SCHEDULE
● 40 hours per week; tentatively Monday-Friday, but subject to change

Compensation

this position is: hourly, $20/hr +

Application instructions

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Deadline

no deadline