Company description
OUR MISSION is to be an amazing and reliable source for farm direct, nutrient dense food.
OUR VISION is to end sickness by enhancing health, nutrition, and happiness.
OUR PURPOSE is to inspire a generation of healthy children and reduce healthcare costs.
Job description
Customer Service Representative - Full-Time
About Our Team:
We are a growing company passionate about providing our customers with high-quality raw dairy products with exceptional customer service. We believe in building strong relationships with our customers and encouraging a supportive, collaborative work environment.
The Role:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this full-time role, you will be one of our primary points of contact for our valued customers, providing exceptional service and support. You will be responsible for:
Building close and strong relationships with customers through open and interactive communication.
Assisting customers with all aspects of their accounts, from navigating the site to helping with order issues such as refunds or cancellations.
Providing accurate and comprehensive information about our raw dairy products.
Effectively resolving customer questions and issues, demonstrating empathy and a problem-solving mindset.
Going above and beyond to ensure customer satisfaction.
Attention to detail
Phone & Computer skills
Schedule:
Monday - Friday
One alternating Saturday per month.
DURING TRAINING: 8:00 AM- 4:30 PM (training period is approximately ONE MONTH, but is flexible pending progress.)
ONCE Fully Trained: 12:00 PM- 8:00 PM
Who You Are:
Calm Under Pressure: You can maintain composure and professionalism in challenging or high-volume situations.
Growth Mindset: You are eager to learn, adapt, and continuously improve your skills.
Empathetic & Human: You can connect with customers on a personal level, understanding and responding to their needs with genuine care.
Problem Solver: You enjoy identifying solutions and are resourceful in overcoming obstacles.
Proactive & Inquisitive: You are not afraid to ask questions to gain clarity and ensure you have all the necessary information.
Knowledgeable: You have a foundational understanding of raw dairy products and the Weston A. Price Foundation.
Compensation
this position is: hourly, $20/hr +
Application instructions
If you are not registered, you'll be prompted to do so. Don't worry, it's free!
Deadline
September 30, 2026