Company description
Redhead Creamery is a farmstead, award‑winning artisan creamery in Brooten, MN, crafting handcrafted cheeses, whey‑based spirits, and farm‑to‑table eats with a focus on sustainability and quality. We marry traditional cheesemaking with inventive small-batch production, turning our cows' milk into thoughtfully aged wheels, fresh curds, and spirited whey‑based products that have earned regional recognition.
Join a close‑knit team where your hands and ideas matter. Every role — from cheesemaker and cellar assistant to hospitality staff and production technician — contributes directly to product quality and guest experience. You’ll learn time‑honored techniques and modern innovations, receive on‑the‑job training, and take pride in work that’s tangible: a finished wheel, a plated dish, a satisfied customer.
We value sustainability, curiosity, and craftsmanship. Work here means caring for animals and land, minimizing waste through creative use of whey and byproducts, and helping shape seasonal menus and small‑batch runs. The pace is real and rewarding: physical, seasonal, and rooted in farm rhythms, with opportunities for cross‑training and advancement as we grow.
If you want meaningful work in a welcoming environment — where collaboration, respect for ingredients, and a love of craft guide every day — consider applying. Bring your work ethic, willingness to learn, and passion for honest food. To apply, visit our careers page or email your resume and a short note about why Redhead Creamery inspires you.
Job description
Position Summary
We’re seeking an organized, proactive Guest Experience Manager to oversee all guest-facing areas: cheese shop, kitchen, bar, and tour spaces. This role ensures smooth daily operations, excellent customer experiences, regulatory compliance, and alignment with owner expectations.
Key Responsibilities
- Manage daily operations of the cheese shop, kitchen, bar, and tour areas to ensure consistent guest experience
- Create and maintain staff schedules; lead, coach, and evaluate front-of-house and tour staff
- Oversee inventory control and ordering; track product rotation and best-by dates
- Maintain and update menus, pricing, and in-house TV ad content
- Ensure facilities are clean, safe, and guest-ready at all times, especially during open hours
- Maintain required records and documentation for state and health inspections (temperature logs, cleaning schedules, incident reports, etc.)
- Work closely with owners to set and enforce standards, implement policies, and develop promotions/events
- Monitor sales, labor, and operational metrics; assist with basic cost controls and loss prevention
- Respond to guest feedback and resolve issues to maintain high satisfaction
- Train staff on service standards, point-of-sale procedures, and compliance requirements
Qualifications
- Proven management experience in hospitality, retail, foodservice, or similar guest-facing operations
- Strong leadership, communication, and organizational skills
- Comfortable scheduling, inventory management, and basic reporting
- Knowledge of food safety and sanitation practices; food handler/manager certification preferred or willing to obtain
- Experience with POS systems, basic cash handling, and digital content updates (menus/TV)
- Ability to work under pressure, problem-solve, and maintain a positive customer-first attitude
- Reliable, detail-oriented, and able to work Wednesday through Saturday (availability immediate)
Compensation & Perks
- Competitive pay based on experience
- Opportunity to shape guest experience and operational standards
- Fast-paced, community-focused work environment
Compensation
this position is: hourly, $20/hr +
Application instructions
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Deadline
no deadline