Company description

Farm to People is a fast-growing online grocery delivery service specializing in sustainably-sourced, local produce and artisanally crafted foods. Our customers subscribe to a curated Farm Box or shop à la carte, and we deliver 7 days a week across NYC and the surrounding region. We work directly with small farms and food makers to bring something genuinely different to people's doorsteps — and we're growing fast.

Job description

THE ROLE

We're looking for someone who cares about two things equally: making sure every delivery goes smoothly, and making sure every customer feels taken care of. This is not a purely back-office dispatch role — it's a bridge between our fleet operations and our customer experience.

You'll spend your day coordinating with drivers in real time, solving problems as they happen, and communicating directly with customers when something goes wrong or they need support. You'll be the person who knows what's happening on every route and what every frustrated customer needs to hear. If you thrive on fast-moving situations, love solving logistical puzzles, and actually enjoy talking to people — this might be the role for you.

WHAT YOU'LL DO

Fleet & Dispatch:

• Serve as the primary point of contact for delivery drivers before and during their routes — from load-up to last stop
• Oversee driver check-ins, confirm readiness for departure, and make sure every order is correctly loaded and labeled before anyone leaves the warehouse
• Manage real-time communications with drivers throughout the delivery window — via dispatch software, phone, and messaging tools
• Troubleshoot delivery issues as they arise: access problems, building confusion, late arrivals, wrong boxes, driver no-shows
• Proactively identify and resolve load-up issues — missing items, labeling discrepancies, last-minute order changes — before they become customer problems
• Log all delivery and dispatch issues accurately for tracking and follow-up
• Identify recurring patterns in dispatch or load-up errors and suggest process improvements to reduce them over time

Customer Experience:

• Communicate directly with customers via phone, text, and email when delivery issues arise — with warmth, clarity, and a genuine desire to make things right
• Proactively reach out to customers when their delivery is running late or something has changed — don't wait for them to come to us
• Serve as the link between what's happening in the field and what customers need to know, ensuring no one is left in the dark
• Surface delivery-related customer feedback to the right teams so issues get addressed at the root, not just case by case
• Assist with order-related customer inquiries including reschedules, delivery instructions, and account questions

WHO YOU ARE

• Calm under pressure — you can handle three things going wrong at once without losing your cool or your warmth
• A clear, direct communicator — whether you're texting a driver or calling a frustrated customer, you know how to say exactly what needs to be said
• Organizationally sharp — you track details, log things correctly, and don't let things fall through the cracks
• Proactive by nature — you'd rather flag a problem before it escalates than wait to clean it up after
• Comfortable with technology — you'll be working across multiple platforms and picking up new tools regularly
• Genuinely empathetic — you care about the people on both ends of the delivery, the driver and the customer
  Spanish-speaking is a plus, but not required

COMPENSATION & PERKS

• $20–22/hour (2-week training period at $19/hour)
• 30% employee discount on Farm to People orders
• PTO: 1 hour earned per 30 hours worked
• Health Insurance

SCHEDULE

40 hours per week, tentatively Monday–Friday, 12–8 PM (subject to change based on operational needs)

Compensation

this position is: hourly, $20/hr +

Application instructions

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Deadline

no deadline