Company description

Four & Twenty Blackbirds is an acclaimed pie bakery and coffee shop in Brooklyn, NY—making handmade pies using high-quality, locally sourced ingredients since 2009.

Job description

Four & Twenty Blackbirds is looking for a dependable, welcoming Shift Lead to help run our counter-service coffee shop and pie bakery. This is a hands-on position: you’ll work alongside other team members while taking responsibility for smooth service, product quality, and opening or closing the shop.

This is a growth-oriented role with opportunities to take on additional responsibility and advance into management.

What You’ll Do

• Lead shifts while actively serving customers, preparing drinks, and serving bakery items
• Support the General Manager with daily shop operations
• Maintain high standards for hospitality and speed of service
• Maintain clean, organized, and well-stocked work areas
• Monitor product presentation, freshness, and availability
• Ensure completion of opening and closing procedures
• Manage cash drawers, deposits, refunds, and other cash-handling responsibilities
• Monitor inventory and report low stock to manager
• Ensure compliance with food-safety, sanitation, and workplace procedures
• Resolve routine customer concerns with warmth and good judgment
• Communicate operational issues and maintenance needs
• Complete end-of-shift reports
• Help the manager enact shop service and operational goals
• Help train new employees and reinforce shop standards
• Provide ongoing coaching and feedback to teammates after initial training
• Make recommendations to management regarding operations, staffing, and performance
• Serve as the main point of contact when the General Manager is unavailable

What We’re Looking For

• A highly skilled barista with an interest in cafe operations
• Previous coffee shop, bakery, café, restaurant, or retail experience
• Previous supervisory, shift-lead, key-holder, or management experience is preferred, but not required
• Reliable, punctual, and able to work independently
• Strong communication, organization, and problem-solving skills
• Continuous improvement mindset
• A calm, supportive leadership style
• Confidence in upholding service standards
• Willingness to give direction while working alongside the team
• Comfortable managing competing priorities during busy periods
• Comfortable handling cash and following detailed procedures
• Availability on weekends and holidays
• Ability to stand for extended periods and lift up to 30 lbs regularly and up to 50 lbs occasionally
• A NYS Food Handler’s license, or willingness to obtain one within 30 days of hire

What We Offer

• Employee discounts
• 401K and 401K matching
• Paid sick leave
• Paid training
• Daytime work hours
• Opportunities for advancement

Compensation: Hourly wage, commensurate with experience + highly competitive tips from our loyal customers

Compensation

this position is: hourly, $20/hr +

Application instructions

If you are not registered, you'll be prompted to do so. Don't worry, it's free!

Deadline

no deadline