Company description

Stocked is a premium prepared-foods delivery service built to complement your routine, not compete with it. With no subscriptions required and a flexible, a la carte menu, Stocked lets you mix and match vegetable, grain, and protein dishes however you choose, whenever works best for you.

Job description

We're looking for a detail-oriented Operations & Customer Experience Manager to own end-to-end order fulfillment, delivery logistics, and customer support for Stocked. This role is critical to ensuring customers receive their orders accurately, on time, and with a great experience.

This role is Friday - Tuesday, in-person at our kitchen in Queens.

Key Responsibilities

Order Management

• Oversee order intake, including website functionality, wholesale, and promotional orders
• Coordinate weekly order communication with the kitchen team

Delivery Logistics

• Manage the relationship with our delivery partner (Metrobi)
• Own driver handoffs (Sunday–Tuesday) and delivery route creation
• Prepare route documentation (packing slips, gift notes) and ensure successful delivery
• Manage the pack team, including shift scheduling and packing system oversight

Operations and Inventory

• Systematically scaling recipes for the kitchen
  Maintain adequate label supply (printed and blank), organization, and design
• Track and update food and office inventory weekly
• Own menu/product creation and maintenance across all offerings
• Support photoshoots by preparing shot lists and coordinating kitchen timing
• Proactively identify operational weaknesses and implement solutions

Customer Support

• Monitor and manage the customer support inbox
  Handle incident and inquiry resolution
• Track and analyze customer feedback to identify improvement opportunities

What We're Looking For

A proactive, organized operator, who thrives on process improvement, cross-functional coordination, and delivering a great customer experience—someone equally comfortable managing logistics details and engaging directly with customers.

Looking to learn about the food business? This is a great opportunity to experience all facets!

Desired Experience

• 1+ years in operations, logistics, or supply chain
• Experience supervising a team
• Background in customer service

Skills and Traits

• Proficient in Google Suite
• Strong project / process management able to juggle multiple weekly deadlines (orders, packing, delivery, inventory)
• Data-informed mindset
• Highly organized with strong attention to detail (labels, packing slips, gift notes — small errors have real consequences)
• Proactive problem-solver who identifies inefficiencies before they become issues
• Open to learning new skills and tools

Compensation

this position is: hourly, $20/hr +

Application instructions

If you are not registered, you'll be prompted to do so. Don't worry, it's free!

Deadline

no deadline