Company description
Hillside Provisions is a family-owned café and restaurant opening in Fall 2026 in West Harrison, NY. We will offer exceptional craft coffee alongside morning, daytime, and evening services, aiming to create a new level of dining experience in Westchester County. We are seeking passionate, skilled people to join our opening team!
Job description
Hello! We're starting to build out our opening team and are looking for a General Manager (and all other positions).
The General Manager will report to the Chef-Owner and work in close conjunction with the Executive Chef and Cafe Manager. This role is responsible for supporting daily front-of-house operations & business marketing, upholding service standards, and ensuring consistent execution of hospitality across all service periods. The Assistant GM acts as a leader on the floor, supports FOH staff development, and serves as a key operational partner between service, bar, and kitchen.
We intend to project beautiful aesthetics, comfort, and personalization with each transaction.
Core Responsibilities
- Support and oversee daily FOH operations across dining room, bar, café, and host functions
- Participate in quality control and continually discussing with relevant parties opportunities for growth with respect to hospitality services.
- Curating and growing our online presence and social media programs in a way that helps build the brand and reputation of the establishment.
- Working to grow community brand awareness through marketing, sponsorships, and philanthropy.
- Paying attention to the pulse of the surrounding communities to understand opportunities for the business to be a part of our diners’ lives.
- Lead service during assigned shifts, maintaining flow, pacing, and hospitality standards
- Work in conjunction with the Chef-Owner to implement steps of service, policies, and procedures
- Serve as a point of escalation for guest concerns and service recovery
- Support hiring, onboarding, training, and ongoing development of FOH staff
- Assist with scheduling, labor management, and shift coverage as needed
- Ensure service philosophy is consistently modeled and trained across the FOH team
- Monitor FOH readiness, opening and closing SOPs, and side work completion
- Support inventory awareness and operational needs in collaboration with all leadership teams
- Uphold all food safety, alcohol, and labor compliance requirements
- Pulling, compiling, and interpreting guest data from our POS system across all culinary and beverage programs.
- Parsing service reports and ensuring alignment with reported guest experiences.
- Preparing both the FOH & BOH for upcoming services in respect to guest interaction.
- Manage sales and growth of the PDR program.
Job Requirements
- Significant FOH and management experience required
- Strong understanding of full-service restaurant
- Proven ability to lead teams in a high-volume, service-driven environment
- Social media expertise & passion required.
- Excellent communication, organizational, and problem-solving skills
- An innate understanding of understated, intuitive service that anticipates guest needs without intrusion
- Lead FOH team with calm authority
- Flexible availability, including nights, weekends, and holidays
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Physical Requirements
- Ability to lift 50 pounds
- Ability to stand up to 8+ hours, 5+ days a week
- Able to work in small spaces in close proximity to others in a fast-paced environment
- Occasionally write by hand, twist/bend/stop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 15 pounds
- Ability to traverse all parts of the kitchen & restaurant quickly.
Environment & Schedule
- Fast-paced, detail-oriented atmosphere
- Collaborative team environment focused on excellence
- Dynamic service periods requiring flexibility and adaptability
- Full-time
- Available weekends & non-major holidays
- Flexible, understanding we are a new enterprise and have evolving needs
This position description outlines the general nature and scope of work for this role but is not exhaustive. Responsibilities may evolve as our operations grow and improve.
Hillside Provisions is an Equal Opportunity employer committed to building an inclusive workforce that reflects the diversity of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.
Compensation
this position is: salaried, varies DOE, $65,000.00 - $150,000.00
Application instructions
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Deadline
no deadline