Company description
Harvest Prime Foods is a food distribution holding company built on the belief that good food delivered with integrity can strengthen communities and support the people who grow it. Harvest Prime brings together a portfolio of purpose-driven food distribution companies serving the Northeast, including Antonucci Foods, Hudson Harvest, and Syracuse Banana. The platform connects farms, producers, and suppliers to retail, restaurant, and institutional customers, operating with the rigor of a professionally managed portfolio company and the values of a family-built business.
Job description
Syracuse Banana is seeking a proactive, relationship-driven Customer Experience Associate with Inside Sales Representative skills to join our growing team. This role is perfect for someone who is highly organized, loves connecting with people, and is passionate about supporting a regional food system. You will play a vital part in driving revenue growth by both supporting existing accounts and building your own customer relationships.
We seek someone who thrives in a fast-paced environment, communicates with confidence and care, and can balance account management with daily sales execution.
Key Responsibilities:
Customer Support and Service:
Serve as a reliable point of contact for inbound orders and customer inquiries
Manage standing orders, substitutions, and last-minute requests with accuracy and urgency
Ensure timely follow-up and problem-solving to support customer satisfaction and retention
Account Development and Sales Growth:
Build and manage a personal book of business by identifying new leads and nurturing long-term customer relationships
Execute outbound outreach via phone and email to drive new sales
Understand customer needs and recommend products that align with their values and menus
Convert telephone inquiries into customers
Educate customers on seasonal availability, sourcing stories, and new offerings
Cross-Team Collaboration:
Coordinate with procurement, logistics, and accounting to ensure order accuracy and timely delivery
Work closely with the outside sales team to align on territory coverage and shared accounts
Provide input on product performance, customer feedback, and pricing considerations
Administrative & Reporting:
Maintain accurate customer records and call notes in CRM systems
Generate regular reports on sales activity, account health, and opportunity pipelines
Assist in onboarding new customers and ensuring a seamless ordering experience
Required Skills & Experience:
1–2 years of inside sales, customer service, or account management experience
Proven ability to hit sales targets and manage multiple accounts
Strong written and verbal communication skills
Tech-savvy, with experience using CRM systems, Google Workspace, and order-entry platforms
Highly organized, detail-oriented, and comfortable working in a fast-paced, high-volume environment
Nice to Have:
Familiarity with food distribution, produce, and perishable products
Passion for local food systems and regional agriculture
Experience with Microsoft Office, Teams, Hubspot, Pepper, and Produce Pro
Compensation
this position is: hourly, $20/hr +
Application instructions
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Deadline
December 11, 2026