Company description

Square Fare is a Long Island City-based early-stage company that is reinventing how to help people make healthy choices. We make fresh meals from scratch and that are individually-tailored to the needs of every client (calories, macros, food restrictions). We collaborate very closely with nutritionists, hospitals, fitness trainers and more to support their clients.

Job description

We're looking for a hands-on operations and food production leader to build our operating engine! You'll own a team producing ~1,500 personalized meals each week (and growing), including planning, plating, dispatch, catering, customer service, order management and continuous process improvement.

Schedule 5 day / week role
Required: Sunday (primary production + dispatch day). If you can do Saturday, that would be great too because good preparation on Saturday helps with smooth Sunday operations.

Performance-based incentives tied to:

• Order accuracy
• On-time dispatch
• Waste reduction
• Team efficiency
• Client retention

Role Overview

This is both a floor leadership role and a desk job. You’ll be responsible for ensuring smooth, efficient execution from prep through final dispatch during kitchen operations time. You’ll act as the bridge between kitchen staff, packers, and delivery coordination. During the week, you'll be developing our catering business and handling back end customer support and our order management system.

Key Responsibilities

Production & Plating Oversight

• Manage plating/assembly line for high-volume meal prep (we do about 1500 meals on weekends and growing)
• Ensure consistency, portion accuracy, and presentation standards
• Identify and resolve bottlenecks in real time

Dispatch & Logistics

• Oversee packaging, labeling, and order accuracy
• Coordinate dispatch timing and routing readiness
• Ensure all orders leave complete and on schedule

Team Leadership

• Recruit, supervise and direct plating team (typically 8–12 staff right now)
• Set the pace, assign roles, and maintain accountability
• Step in wherever needed to keep operations flowing

Process Improvement

• Continuously refine systems for speed, accuracy, and efficiency
• Help implement SOPs and basic tracking systems
• Improve yields and profitability

Catering

• Coordinate production with kitchen team
• Handle all execution

Customer Support and Order Management

• Handle all communications with clients
  Flag errors in team meeting and come up with solutions
• Oversee order management portal including inputting of new dishes, managing client subscriptions, order adjustments, and running all reports

Ideal Candidate

• 4+ years in food operations, catering, meal prep, or high-volume kitchen environments
• Strong organizational and leadership skills under pressure
• Experience managing small teams in fast-paced settings
• Detail-oriented with a focus on consistency and execution
• Very comfortable with data and spreadsheets
• Comfortable with food safety standards and compliance and have Food Handler's Certificate
• Comfortable being on your feet and actively working during shifts
• Nice to Have Experience with meal delivery or meal prep businesses
• Some corporate catering sales experience

What Success Looks Like

• Smooth, on-time weekend production
• Low error rate
• Efficient team flow with minimal downtime
• Controlled food and packaging waste
• Growing catering sales
• A Happy team :)

Sounds like you? Reach out!

Compensation

this position is: salaried, $75,000 - $100,000

Application instructions

If you are not registered, you'll be prompted to do so. Don't worry, it's free!

Deadline

no deadline