Company description

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Job description

Key Responsibilities
1. Leadership, Supervision & Administration

• Lead and supervise the Food to Freedom Team, coaching staff toward excellence and effective service delivery.
• Align food programs with BTWCSC’s mission, vision, and strategic priorities.
• Facilitate clear communication between leadership and frontline staff.
• Oversee budgeting, scheduling, reporting, documentation, staffing, and program administration.
  2. Long-Term Strategic Initiatives
• Refine and implement the Food to Freedom Cultural Atlas to map program activities, outcomes, and community impact.
• Collaborate with the Executive Team to develop a Fillmore/Western Addition Food Hub model for local purchasing and distribution.
• Identify revenue-generation and cost-saving opportunities to support program sustainability.
• Oversee nutrition education and curriculum development.
  3. Program Operations & Systems Management
• Oversee food program operations and ensure staff have the necessary tools, technology, and resources.
• Develop and implement standard operating procedures for program development, data collection, reporting, and distribution.
• Ensure programs meet established quality, impact, and strategic goals.
• Collaborate with Finance, Executive, and Development Teams on grant compliance, budget management, reporting, and fundraising.
• Ensure services are dignified, culturally appropriate, and trauma-informed.
  4. Food Supply Supervision & Safety
• Oversee food ordering, purchasing, collection, storage, inventory rotation, and distribution in compliance with health, safety, grant, and fiscal requirements.
• Ensure facility readiness, equipment maintenance, and compliance with state and local health codes.
• Coordinate culturally relevant menu planning with chefs, farmers, producers, and nutrition professionals.
• Implement food-use and disposal policies that promote sustainability and zero-waste practices.
  5. Community Partnerships, Outreach & Advocacy
• Build and maintain relationships with community agencies, food justice organizations, policy coalitions, and other stakeholders.
• Serve as a subject matter expert on food access, equity, and justice.
• Develop educational materials, presentations, and workshops on food justice, food insecurity, and sustainable food systems.
• Represent BTWCSC in local and regional coalitions, committees, and advocacy initiatives.
• Mobilize community members to advance food access, security, and health equity.
• Support student garden projects and food education initiatives.
  6. Evaluation, Reporting & Continuous Improvement
• Oversee the collection, analysis, and reporting of program operations, outcomes, and community impact data.
• Develop dashboards and reports for leadership, funders, and external stakeholders.
• Use data insights to improve service delivery and guide program development.
• Evaluate the impact of food distribution on family stability, health, and food security.
  Qualifications and Skills Required
• College degree in culinary sciences, food systems, sustainability, nutrition, environmental science, public health, community development, social work, or equivalent experience.
• At least 4–5 years of experience in food, agricultural production, restaurant, grocery retail, or hospitality settings, preferably in management.
• Direct experience in community health, direct service, or client management.
• At least 3 years of experience leading, coaching, and collaborating with teams.
• Experience managing program and food budgets, monitoring expenditures, and ensuring fiscal responsibility.
• Knowledge of sustainable food sourcing, inventory management, and waste reduction.
• Understanding of nutrition, food inequities, cultural needs, and the effects of racism and structural inequities on underserved communities.
• Strong project management, organizational planning, systems implementation, advocacy, and coalition-building skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage staff, contribute to hiring decisions, and maintain effective relationships with diverse stakeholders.
• Proficiency in Google Suite, Microsoft Excel, and relevant software.
• Demonstrated professionalism, integrity, emotional intelligence, flexibility, compassion, and a collaborative work ethic.
• Preferred experience providing racially and culturally responsive services and mobilizing community engagement.
  Certification, Licensure, and Training
• Current California driver’s license
• Current CPR and First Aid certification, renewed every two years.
• Current TB immunization/testing documentation, renewed every two years as required.
• Child Mandated Reporter clearance, which may be completed upon hire.
  Professional Expectations
• Demonstrates a commitment to serving vulnerable populations and meeting community needs.
• Works effectively with individuals from diverse backgrounds, abilities, opinions, and perspectives.
• Builds rapport and maintains positive working relationships.
• Exercises sound judgment and applies lessons learned across different situations.
• Embraces innovative approaches and identifies opportunities to improve the community member experience.
• Strives to meet or exceed goals and deliver high-quality services to clients.
• Pursues professional development to enhance job performance.
• Demonstrates openness to change and proactively identifies opportunities for improvement.

Compensation

this position is: salaried, more than $100,000

Application instructions

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Deadline

December 15, 2026