Company description

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.

Job description

Key Responsibilities
1. Leadership, Supervision & Administration

• Supervise and coach Food to Freedom staff, including Engagement and Education Coordinators, Food Justice Liaisons, seasonal specialists, and volunteers.
• Promote a culture of excellence through BTWCSC's servant leadership philosophy.
• Maintain clear communication between leadership, frontline staff, and volunteers.
• Oversee administrative functions, including client intakes, applications, eligibility assessments, documentation, and program records.
• Collaborate with the Food Operations Manager on staffing, program structure, and operational improvements.
  2. Community Engagement & Outreach
• Lead the launch of new community grocery sites by assessing community needs and developing strategic partnerships.
• Establish and formalize partnerships through Memorandums of Understanding with schools, property management, and other governing entities.
• Develop and implement outreach strategies to expand participant engagement across existing and new program sites.
• Monitor participation rates and coordinate with the Food Operations Manager to improve program enrollment and service delivery.
• Develop participant feedback processes to support program improvement, engagement, and grant reporting.
  3. Food Justice Education & Program Development
• Integrate food justice principles and educational components into existing BTWCSC programs.
• Develop and deliver food justice education opportunities for staff and community participants.
• Coordinate educational activities such as farm visits, grocery store tours, community dinners, and Family Harvest/U-Pick Days.
• Develop educational materials, including recipe cards, nutrition signage, fact sheets, newsletters, and cookbooks.
• Ensure recipes, menus, grocery lists, meals, farmer sourcing, and community events reflect Black cultural and diasporic perspectives.
• Collaborate with program teams, farmers, producers, and nutrition partners to strengthen community food education.
  4. Vendor Partnerships & Community Collaboration
• Build and maintain relationships with community-based nonprofits, local farmers, farmer cooperatives, and food producers.
• Develop sustainable and direct partnerships that promote farm-to-plate practices and culturally relevant food sourcing.
• Collaborate with the Food Operations Manager to expand partnerships with local BIPOC, women-owned, and other marginalized farmers and producers.
• Support food programs through educational visits, community partnerships, and culturally affirming grocery and meal development.
• Coordinate with the Communications and Events Manager on outreach, educational activities, and community events.
  5. Program Management, Budget & Grant Compliance
• Ensure grant compliance, budget management, and timely reporting in collaboration with organizational leadership and the Finance Team.
• Co-manage program budgets and grant requirements with the Food Operations Manager, focusing on participant outreach and engagement.
• Support signature organizational events and seasonal food programs, including holidays, Black History Month, and Juneteenth.
• Oversee customer service and hospitality practices, addressing participant concerns promptly and professionally.
  6. Reporting, Evaluation & Continuous Improvement
• Supervise the collection, entry, and reporting of participant outreach and engagement data.
• Analyze quantitative and qualitative data to guide program decisions and improve service delivery.
• Collaborate with the Data Team to develop dashboards and reports for organizational leadership.
• Evaluate the impact of food distribution programs on family stability, health, and food security.

Qualifications and Skills Required

• At least 3 years of experience in food, agricultural production, restaurant, grocery retail, or hospitality settings, preferably in operations or management.
• High school diploma or equivalent required. A college degree in culinary sciences, food systems, sustainability, nutrition, environmental science, public health, community development, social work or equivalent experience is highly preferred
• At least 2 years of experience leading, coaching, and collaborating with teams.
• At least 2 years of direct experience in food justice and food systems work, including teaching, organizing, or garden education.
• Experience in direct service and/or client management preferred.
• Experience managing program and food budgets, monitoring expenditures, and ensuring financial accountability.
• Knowledge of sustainable, seasonal, and farm-direct food sourcing.
• Strong understanding of inventory management practices, including COGS, FIFO, par levels, and waste reduction.
• Knowledge of food and nutrition inequities, cultural needs, and the historical and contemporary impacts of racism and structural inequities.
• Strong project management, organizational planning, and program implementation skills.
• Excellent communication, interpersonal, problem-solving, and relationship-building abilities.
• Ability to manage staff, contribute to hiring decisions, and collaborate with diverse stakeholders.
• Proficiency in Google Suite, Microsoft Excel, and relevant inventory management systems.
• Demonstrates professionalism, integrity, emotional intelligence, flexibility, compassion, and a collaborative work ethic.

Certification, Licensure & Training

• Current California driver's license, current auto insurance.
• Current CPR and First Aid certification, renewed every two years.
• California Food Handler Card required within 30 days of hire. Paid training and certification provided by BTWCSC.
• Child Mandated Reporter clearance, which may be completed upon hire.

Professional Expectations

• Demonstrates a commitment to serving others and meeting the needs of vulnerable populations.
• Works effectively with people from diverse backgrounds, abilities, and perspectives.
• Builds positive relationships and maintains effective communication with staff, clients, volunteers, and partners.
• Exercises sound judgment, professionalism, and integrity.
• Embraces new approaches and identifies opportunities to improve participant experiences.
• Strives to meet program goals and deliver high-quality community services.

Compensation

this position is: salaried, $75,000 - $100,000

Application instructions

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Deadline

December 31, 2026