Job description

We're Food52, a community for people who love food and cooking, and we're looking for a Customer Care Specialist to help us grow our customer care team. If you are passionate about food and love making customers happy, let’s talk!

Responsibilities:

• Manage day-to-day execution and follow-up with customers via email.
• Troubleshoot questions and issues, including shipping, returns, and general product inquiries.
• Implement best practices and processes to increase efficiency and customer satisfaction.
• Partner closely with product, marketing, and engineering teams to create a close feedback loop between our customers and the key customer focused business teams.
• Partner with product and UX team to setup and manage customer feedback and beta programs to enable faster feedback and more user involvement with key business and product decisions.
• Prepare daily, weekly, and monthly dashboards and reports on key customer care metrics.

Requirements:

• 1+ years in customer care role.
• Must have experience managing customer care program for online retail business.
• Prior experience with Zendesk or other online customer care platforms preferred.
• Experience with email customer care and phone based customer care programs.
• Outstanding organization, preparation, and communication skills.
• A self-starter and team player -- a tricky combo!
• Eagerness to thrive at a start-up, with a passion for winning
• Have a great sense of humor (e.g. think we're funny)

Compensation

this position is:

Application instructions

Deadline

no deadline