Job description

ABOUT US

Metro Pedal Power offers eco-friendly solutions for last mile delivery in urban areas.

Our emissions-free pedal-trucks work in all weather, carrying up to 500 lbs.

We provide local parcel service, route delivery and on-demand trucking services for businesses such as wholesale manufacturers and distributors, printing and reprographics services, restaurants and caterers, local farms, retail stores and more.

THE POSITION
Operations manager is a key player in the success and profitability of the company. S/he works closely alongside the Executive Director to maintain and enhance the health of the organization, and is directly responsible for maintaining a positive work environment and a smooth, efficient work flow on a daily basis. Operations manager organizes and plans the daily deliveries and routes targeting the highest possible efficiency; s/he directs, dispatches and provides support for the delivery drivers; and works to balance the operational capacity of the organization with the needs/expectations of the market. Operations Manager is aligned with the goals and mission of the company and provides input on the vision, strategy, and execution. S/he develops an in-depth knowledge of client base/workflow and has the ability to drive customer satisfaction, and employee performance and morale.

Essential Functions:
Delivery Scheduling, Route Planning

• Review, organize, and schedule all delivery and hauling work. Compile daily job lists in database and optimize for most efficient routes.
• Maintain balance between customer needs, resource availability, and overall efficient work flow.

Managing Drivers, Dispatching Jobs

• Establish and maintain feedback loops with all co-workers. Communicate with drivers about daily workplan, special jobs, and any issues or concerns.
• Provide support and ongoing training for drivers and assist as needed. Ensure that drivers are well equipped to carry out all assigned tasks.
• Empower drivers to take responsibility for their work and solve problems they may encounter.

Customer Relationships

• Develop an understanding of customer needs and expectations. Work with Director to develop, maintain, and build relationships with both new and existing customers and partners.
• Troubleshoot problems if/when they occur. Communicate with customers, partners, drivers, and Executive Director as needed to solve problems gracefully. Ensure communication is positive, resolute, and helpful

Organizational Development

• Operations Manager is an active participant in crafting a business strategy that is coherent, relevant, and achievable.
• Regularly assess operational capacity and market opportunities in collaboration with Executive Director.

Other Responsibilities

• Ride delivery routes as needed. (~10 hrs/week)
• Track employee hours and submit for payroll.
• Create weekly/monthly customer invoices.
• Receive customer payments and create deposits.
• Assist director in the hiring and training process for new drivers.
• Assist director in tracking driver performance and job profitability.
• Coordinate with Fleet Manager on vehicle needs and issues.
• Other tasks and projects as needed.

Role Skills and Requirements

• Familiarity and fluency with basic modern digital technology.
• Moderate physical strength and endurance.
• Strong rational and analytical ability.
• Confidence and decisiveness balanced with an open, collaborative work ethic.
• Meticulous attention to detail and due diligence in executing work and solving problems.
• Ability to connect empathically with the needs of co-workers and the needs of customers.
• Flexible, adaptable, and creative in the face of change. Curious.
• Willing to explore.Self-directed and focused.
• Ability to work independently, set and meet deadlines and benchmarks without supervision.
• Well developed effective communication and interpersonal skills.Ability to work well with others.
• Manage diverse personalities with maturity and tact.
• Delegate effectively, educate and empower other co-workers in their roles

Please download full job description here: https://docs.google.com/document/d/1X0sI8Sf5LgHAGyieW-oq8PeU4SvJcHwd9pEKqftU81w/edit?usp=sharing

Compensation

this position is:

Application instructions

Deadline

April 22, 2014