Job description

General Manager
Perch Los Angeles – Los Angeles, CA

Perch is a successful Downtown LA restaurant / lounge in search of a high profile General Manager. We're looking for seasoned professional with experience in upscale -- casual dining; someone devoted, enthusiastic, outgoing and personable. The candidate must be guest focused with a strong understanding of hospitality and business. The ideal candidate has the skills to implement leadership practices that optimize employee morale, lower turnover and encourage high employee productivity.

SUMMARY OF POSITION: The General Manager (GM) is accountable for all restaurant activities, and assumes complete responsibility as necessary. The GM works to ensure that all activities are consistent with and supportive of the restaurant's business plan. The GM ensures all employees and departments are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

DUTIES & RESPONSIBILITIES:
-Maintains a GUEST focus while performing duties.
-Maintains a hygiene level required by the local Health Department and ensures that food sanitation, safety and proper food handling functions are practiced on a daily basis.
-Must be able to work without direct supervision.
- Handle a fast-paced and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
- Communicate with chefs, management and employees efficiently with proper reporting, and meetings.
- Consistently provides a quality product and guest service experience that delivers total customer satisfaction.
-Responds positively and quickly to guest concerns, and corrects potential problems before they affect guests.
- Hires high quality people who demonstrate and ensure consistent customer satisfaction. - Ensures all employees are trained, motivated and empowered to deliver total guest satisfaction.
- Maintains restaurant at the level necessary to meet and exceed the company standards for Quality, Service and Cleanliness (QSC).

TRAINING AND DEVELOPMENT
-Continuously improves the skills, knowledge and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
- Effectively utilizes all training programs from new employee orientation up to and including management training classes.
- Prepares qualified employees for promotion; continually develops adequate numbers of shift leaders to meet the objective of the business plan.
- Evaluates each employee's performance based on clearly communicated standards and expectations. The GM holds the employees accountable for performance. The GM makes tough decisions regarding all performance related issues in the restaurant; confronts poor performance.
- Troubleshoots unexpected or unusual situations.
- Evaluate and discipline employees when applicable.
- Provides leadership for subordinates and instructs in detail the work they perform (either directly or by enforcement of well-established rules), works to improve performance.
- Attends all scheduled employee meetings and brings suggestions for improvement.

EFFECTIVE BUSINESS MANAGEMENT
- Maximizes financial performance and profit.
- Develops and executes the business plan (key elements include: fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
-Achieves results by planning, communicating, delegating and follow-through.
- Prepares staff work schedule(s).
- Review and approve daily payroll sheets.
- Executes companywide marketing programs; initiates programs on time, correctly and with minimal direction.
- Identifies and develops local marketing strategies to maximize sales.

APPROPRIATE AND FAIR BUSINESS PRACTICES
- Ensures business and personnel practices are within the law and consistent with policies and procedures.
- Serves as a role model setting a positive example for the entire team in all aspects of business and personnel management.
- Enforces all labor laws (federal, state and local).
- Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
- Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.

REQUIREMENTS:
- 5+ years of management experience in a fine dining restaurant preferred
- Excellent customer service skills
- Experience in scheduling and purchasing
- Must have extensive wine/spirits and food knowledge
- Ability to connect with guest and touch tables
- Strong organizational skills to function effectively under time constraints with particular attentions to detail and quality of service
- Must have interpersonal skills to deal effectively with all business contacts
- Ability to lead, mentor and inspire a team - Inventory, Food and Liquor Costing experience a must
- Computer and tech savvy (Excel, Micros and inventory accounting software experience a must)
- Interacting with patrons in order to develop and maintain a neighborhood following
- Ability to establish and maintain an effective working relationship with management, associates, and hourly employees; effectively listen and guide, make decisions quickly and delegate accordingly, remain calm and manage multiple tasks in high paced and stressful environment.
- Extensive knowledge of fine dining and upscale restaurant service and salesmanship
- Cost Accounting; Developing Budgets; Financial Planning and Strategy; Process Improvement and Strategic Planning.
- Strong floor presence

Compensation

this position is: salaried

Application instructions

Deadline

no deadline