Job description

Joyride Coffee Distributors, the Bay Area’s premiere provider of specialty office coffee, is seeking highly motivated, enthusiastic and entrepreneurial candidates for an account manager position in the company’s San Francisco office. Candidates will work directly under the Regional Head of Accounts to handle customers’ inquiries and to provide excellent customer service. This position offers a competitive salary and health benefits through Healthy San Francisco.

Joyride Coffee was founded in 2011 by three brothers with a love for coffee. While serving Stumptown on the streets of New York, the brothers noticed a gap in the market for quality office coffee and began delivering directly to the office. Over the past several years, Joyride has partnered with some of the nation’s best roasters - among them specialty pioneers like Stumptown and Blue Bottle, and industry up-and-comers like Sightglass and Four Barrel -and has developed a damn fine kegged cold brew. Today, Joyride delivers roasted-to-order beans, cold brew kegs, and premium teas, along with cafe-quality equipment, to offices and cafes throughout the Greater New York City and San Francisco Bay areas. Joyride can be found in the offices of Twitter, GILT, Uber, Warby Parker, Refinery29, and Pandora, and has been featured on CNBC, Business Insider, Bloomberg News, the Today Show, Yahoo and more.

Joyride is a young, small, rapidly-growing company that operates at a fast pace. As we develop, Joyriders are expected to wear many hats and may need to step in and help in areas that are not necessarily account management related. We’re looking for someone who is willing to speak up and propose solutions when problems arise, who is proactive and gets things done. Joyride has seen enormous success over the past several years, and this is an invaluable opportunity to work for a company as it expands.

Responsibilities:

• Managing Joyride's customer accounts by addressing all order inquiries and developing account relationships

• On-boarding customers in the post-sale stage

• Generating internal production sheets and invoices, and maintaining accurate inventory

• Meeting with existing customers to educate clients on existing and new product offerings

• Work with bookkeeper to resolve any billing and invoicing issues

• Collaborating with sales, operations, tech and marketing teams to establish best practices in ensuring excellent client support and improving internal structure

• Continuing to develop your understanding of coffee from sourcing and growth to roasting and brewing

• Working in compliance with Joyride's account management policies and initiatives

• Casually contributing to Joyride's social media and blog from time-to-time

Qualifications:

• Bachelor’s degree from an accredited college or university

• Minimum of 1 year customer service or account management experience

• Proficient in Google applications and Microsoft Office Suite

• Strong writing skills and attention to detail

• Ability to handle multiple projects, prioritize responsibilities and meet deadlines under pressure

• Excellent interpersonal skills, punctuality and ability to present oneself in a professional environment

• Self-starter with a positive attitude and ability to work independently

• Great communicator who is able to motivate and work successfully with multiple business functions of an organization

• A willingness to learn, jump in and help the team, and think outside the box

• A love for coffee, dogs and great office culture is a plus

• Must be willing to commute to the Bayview neighborhood of San Francisco

• Seriously, a detail oriented personality is mandatory

Compensation

this position is: salaried

Application instructions

Deadline

no deadline