We are seeking an E-Commerce Sales and Social Media Associate who is enthusiastic, motivated and disciplined individual with a desire to learn and join our team. The candidate should be passionate about the food/wine culture and all things Spain in order to be knowledgeable for customer service and to create compelling content. The position is a combination of sales, marketing mixed with e-commerce and social media. The main focus of the position will be on the front lines of updating, maintaining and handling all incoming web orders. The job dovetails into creating a strong social media presence, developing the brand’s voice on a digital level and to drive our social media strategy and growth. The candidate will need to have excellent verbal communication and flawless writing skills, a knack for analytics and a second-nature understanding of the complex world of social media to cultivate a dynamic online environment for our ever-growing community.

Additional Skills:
E-commerce portion

• Ensure customers receive their correct eCommerce orders in good condition and on schedule.
• Must be able to handle daily operations of the online business and have exceptional customer service skills.
• Search engine optimization knowledge and experience is helpful.
• Must be organized, professional and be familiar with web advertising techniques (e-mail blast, social media, Video, etc.) to build and maintain an extensive positive web presence for our Company.
• Candidates should be familiar with Wordpress, Photoshop, other site support software and be capable of maintaining, updating webpage to promote our products, services and sales.

Social Media portion:

• Amplify our voice online.
• Guide all efforts to build and engage our audience across social media platforms.
• Serve as the point person to help the company inject our social voice through the various platforms.
• Drive consistent, relevant traffic and leads from our social media presence.
• Identify and enact ways to measure the success of our social media and community building efforts.

SKILLS:

• Ability to work independently and efficiently
• Effective verbal and written communication skills (clear and concise)
• Willingness to consult multiple resources to obtain answers
• Multi-task efficiency
• Strong organizational and time management skills
• Retail & food experience is a plus

Overall Responsibilities:

• Be a quick learner in understanding the business and extensive list of imported products
• Taking photos and revising for the web & social media
• Manage and update website content and products listed on ecommerce platform
• Manage all on-line orders received via email to coordinating with shipping department
• Manage and maintain the monitoring and analytics systems to track ecommerce and social media engagement
• Customer service orientated to handle e-commerce and customer request/questions
• Develop brand awareness through the creation of original content, short-term and long-term campaigns, newsletters and promotions
• Manage and support all digital media marketing efforts for special events and promotional opportunities to ensure that they are keeping with our vision and goals
• Oversee day-to-day digital media initiatives; including posting diversified content and developing strategies to improve user engagement and drive action across all major channels – Facebook, Twitter, Pinterest, Instagram, Google+, LinkedIn, etc.
• Attend events to cover all the brands activities from a digital media perspective

EXPERIENCE & QUALIFICATIONS

• Knowledge of social media marketing, website management, email marketing and digital advertising
• Complete understanding of all social media platforms and on-the-pulse about the latest technologies
• Solid written and oral communication skills. The ideal candidate will have a sharp understanding of how copy should adapt according to the platform and application as well as an understanding of current social media trends
• Passionate about food, wine and Spain, and knowledgeable about industry trends
• Creative thinker, self-starter, excellent with deadlines, hungry to learn, attentive to detail, fun, energetic and flexible
• Working knowledge of WordPress, Photoshop, and other social media management tools
• This is a full time (Monday- Friday) salaried position

Job Type: Full-time

Required experience:

• Sales, Marketing, Social Media: 1 year

Required language:

• Spanish