Company description Here at Scratch we combine great food and neighborhood spirit. The environment you’ll find is personal, welcoming and good-natured. Our goal is to throw a party every day!  Along with our baked goods we also make sandwiches, salads, and seasonal soups and a coming soon expanded savory menu at both our bakery on Willard Square and the Toast Bar.  You'll find a hand picked selection of market items including house made Georgia's Gully Granola, our own whipped cream cheese (plain & herb), eggs, bacon, house smoked salmon, locally roasted coffee beans, wine, beer and more. Job description

Scratch Baking Co. is looking for a talented and enthusiastic Customer Experience Manager to join our team. We love great food and connecting with our customers and strive to make that evident in everything we do

 

The ideal candidate is an active hands-on person that will work alongside our terrific customer experience (front of the house) staff in a supportive and educational role. This person demonstrates leadership, is hospitality-minded, and enjoys a work environment that is built upon clear communication, mutual respect, teamwork, and customer connection. We strive to create a warm and welcoming atmosphere, while maintaining a professional, yet friendly service with a smooth and efficient flow.

 

Responsibilities of the position include but are not limited to: 

• Bring poise and presence to the staff and customer experience and demonstrate a hands-on approach to staff guidance and coaching
• Be ready and willing to assist any team member on the floor throughout service
• Ability to coordinate and partner with our Pastry, Savory and Bread Managers to provide staff with updates and new product knowledge that contributes to outstanding customer engagement.
• Assist in leading staff throughout service five days a week, including assigning side-work, monitoring performance, providing hands-on assistance and sharing feedback for continuous improvement
• Consistently demonstrate clear communication skills, including staff scheduling
• Train all new staff members
  Revise and create teaching/training tools, SOP’s; and help standardize tools, prioritized side-work and create efficient systems.
• Responsible for overall cleanliness and maintenance of all workspaces and related equipment
• Maintain proper health and safety standards, regulations and best practices

 

Desired Experience and Skills:

*A minimum 2 years of front-of-house hospitality experience in a bakery, deli or restaurant

*Experience in brewing coffee and espresso-based drinks preferred.

*Experience with POS systems, reservation systems and general computer knowledge

*Must have a flexible schedule and be willing to work a variety of shifts, including weekends.

 

What We Offer:

• Competitive compensation
• Health Benefits including medical, dental and vision
• Employee purchase discounts and a free lunch
• Custom birthday cake and birthday pay (8 hrs.)
• Culture that promotes healthy work/life balance
• Opportunities for growth and development

 

We are an employee-focused company that is committed to excellence while being a positive force in our community.

 

Compensation this position is : salaried Application instructions Deadlineno deadline