Kit Crawford and Gary Erickson, co-owners of Clif Bar & Company, started Clif Family Winery & Farm in 2004 to bring together their passions for wine, food and farming.  In 2011, we opened our Tasting Room in downtown St. Helena, creating a unique consumer experience where wine, food and cycling are celebrated and blended.  At our Tasting Room you can taste Clif Family Wines, enjoy food pairings and our Bruschetteria Food Truck or embark on a world-class cycling excursion.   

At Clif Family Winery, we craft unique, regional wine and foods using practices that care for the earth and support growers who use sustainable and organic farming methods.  In this way, we contribute to a more healthy, vibrant community.  The Clif Family Farm is a CCOF certified organic farm that provides produce to our Bruschetteria Food Truck and for value added product production.  We source our wines from local growers and 10 acres of certified organic estate vineyards located on Howell Mountain. 

The Wholesale Customer Service Associate will support Clif Family in the Wholesale channel. Clif Family offers both world-class wines and chef-driven artisan food products, and the wholesale channel incorporates both aspects of the business. Our wholesale customers include some of the top restaurants, hotels, and retail outlets in the US. As the Wholesale Customer Service Associate, you will be the primary contact for all current wholesale accounts. This includes onboarding new wholesale customers, maintaining current account relationships through phone and email outreach, and processing wholesale orders. This position will also be required to travel on occasion for trade shows.

This candidate will be extremely flexible and enjoy a “high-change” environment where priorities shift from day to day.  Candidates who connect through positive and respectful interaction, inspire greater success, and create extraordinary experiences, solutions and ideas will be at the top of our list. 

Primary Responsibilities:

• Maintain current wholesale account relationships through consistent email and phone outreach
• Provide customers with outstanding customer service
• Process wholesale orders in QuickBooks
• Coordinate with shipping department regarding inventory and timing of deliveries
• Onboard new wholesale customers, ensuring all required account information is on file
• Coordinate sample shipments to prospective customers
• Coordinate additional support for accounts when needed, such as demos, donations, and special events
• Support wholesale channel at key tradeshows
• Maintain updated wholesale forms and current customer data
• Attend and participate in mandatory staff meetings.

Skills Required

Position-Specific Skills Required

The ideal candidate will have:

• Experience and desire to work in the artisan food and wine industry.
• Prior customer service, sales or account management experience
• Professional, clear, and pleasant phone manner
• Positive interpersonal skills.
• Customer oriented sales approach with strong relationship management skills.
• Impeccable attention to detail, prioritization, multi-tasking and task planning.
• Self-starter with an ability to anticipate and pro-actively accomplish tasks.
• Ability to lift 40-50 lbs (required).
• Ability to drive a large vehicle.
• Ability to stand for long periods of time on occasion.
• Available to work weekends and holidays as required for special events.

Technical Expertise Required

• Proficiency in MS Office – Outlook, Word, Excel.
• Familiarity with QuickBooks preferred

Education/Training Required

• Undergraduate degree or equivalent work experience.
• Passion and knowledge for wine and food industry.