Second Harvest Heartland is the leading hunger relief organization in the upper Midwest distributing 90+ million pounds of food per year to almost 1000 agencies across 59 counties. Our mission is to end hunger through our community partnerships.

JOB TITLE:      Food Rescue Programs Manager   
SUPERVISES:   Food Rescue Specialists        
HOURS:         8:00 - 4:30, FT M-F, 40 Hours; occasional evenings, 50% travel, some overnight

Note:  This is a telecommuting position out of employee’s home office with equipment provided by the organization.

POSITION SUMMARY

Responsible for managing the Retail Food Rescue program and associated agency partnership experience. Establishes strategies to deliver donation results from the retail sector to achieve Food Rescue Department growth goals as assigned by Food Rescue Director. Supervises all aspects of program execution, including internal partnerships with stakeholders and service providers, directing Food Rescue Specialist team members duties including assigning territories, executing annual program strategies with retail partners, agency partners, and internal collaborators. Develops and provides training and communication tools for Food Rescue Specialists to implement to increase agency access to Food Rescue products through all available channels. Advises Food Rescue Specialists on performance, goals and obtaining expected results.

Compliance

• Stay informed of current Feeding America and 170(e)(3) regulatory standards regarding Food Rescue.
• Manage updates to Food Rescue Agency Partnership Agreement and ensure completion by all Food Rescue Agency Partners.
• Collect, compile, and verify all FRAP data.

 Food Safety

• Food Rescue Agency Partner training and compliance with fundamentals of safe food transport and temperature logging according to current Feeding America standards.

 Food Rescue Resource Acquisition & Allocation

• Develop and propose short-term solutions and long-range growth plans for increasing agency access to Food Rescue product through FRAP, FRDD, and DC channels.
• Develop and oversee implementation of comprehensive Food Rescue sourcing strategy for all FRAPs
• Oversee solicitation strategies for all store-level engagements, FRAP and FRDD distributed stores
• Meet or exceed all Food Rescue program growth goals annually for FRAP, and FRDD distributions
• Identify barriers to increased donation flows and recommend comprehensive resolutions in coordination with all involved parties
• Assist FR Director and internal partners to create sustainable resource allocation plans for all FR product (FRDD, FRAP, DC).
• FR liaison to AR for implementing FR strategy by “right-sizing” resources to FRAPs and FRDD partnerships. 
  • Assist agency relations department and Food Rescue Specialists in identifying appropriate new food rescue agency partners (FRAPs).
  • Collaborate with Agency Relations department to “right-size” resources.
  • Assist Food Rescue Director and PIIM in establishing contracted/sustainable FRDD partnerships/schedules
  • Work with FR transportation manager on FRDD scheduling.
• Develop roll out plans for new, FRAP retail partnerships.

 Manage Agency Relationships with Food Rescue

• Responsible for the development and performance of Food Rescue Agency Partner Specialists, including regional allocations, and customer service responsibilities.
• Steward agency Food Rescue Agency Partnership agreements from implementation and, as necessary, through termination.
• Develop, deploy, and maintain resources and trainings for FRAPs to increase access, create efficiencies, and empower effective store partnerships.
• Develop Food Rescue Partnership Manual to guide customer service and grievance processes for all partners.
• Manage required trainings and resources to ensure the safe transport of Food Rescue products for FRAPs, FRDD, and DC distributions
• Engage with Agency Relations Agency Advisory Committee in Food Rescue matters.
• In partnership with Communications and Agency Relations Department, create and maintain appropriate and forward thinking Food Rescue Agency Partner communication.
• Assist FR Director in management strategies for effectiveness on front lines.

 Customer Service

• Maintain the Food Rescue Partnership Manual customer service expectations and professional presentation of any other internal and external communication materials.
• Participate in an internal Food Rescue Tactical Planning committee and identify opportunities for new capacity building initiatives, distribution strategies, and customer service improvements.
• Create and maintain appropriate and forward thinking agency and donor partner communication.

  Leadership

• Respond with a high degree of urgency to the needs and requests of others, internally and externally. Understand how the Food Rescue Agency Partnership work impacts others; strive to be an outstanding role model.
• Establish goals, monitor progress and coach to enable employees to meet their goals.
• Create a positive environment where two-way communication and strong trust are established.
• Recognize achievers and develop and correct team members who do not meet expectations in a timely, fair manner. 
• Provide individuals with professional and personal growth opportunities.
• Administer all policies according to guidelines. (e.g. reviews, salary, PTO, financial, contracts, safety, administration, budgets)
• Promote diversity within the team and help team members embrace the value of our differences.

QUALIFICATIONS

• Bachelors’ Degree and five years of experience in the food industry.
• 3 - 5 years successful program management and management experience. 
• 3 – 5 years of food bank/food shelf experience or equivalent/related experience.
• Food safety certification or ability to be certified.
• Demonstrated experience in the following areas: Donation account management, consultative sales.
• Experience with retail donation programs and non-profit management strongly preferred.
• Strong customer service skills including responsive, tactful and friendly telephone and face to face decorum.
• Good written and oral communication skills.
• Strong interpersonal skills.
• Ability to work with a wide variety of individuals.
• Effective team leader, supportive and committed to the team’s success.
• Ability to set own priorities, and work independently without constant supervision.
• Ability to establish processes that help SHH better serve our donors and agency partners.
• Working knowledge of Navision, PowerPoint, Word, Excel and Outlook.
• Ability to effectively use current technology as a communication, team building, and customer service tool.