Milk Bar, called “one of the most exciting bakeries in the country” by Bon Appetit Magazine, is a dessert empire and lifestyle brand founded by award-winning pastry chef, Christina Tosi. Milk Bar is home to innovative, and cult favorite whimsical treats, like iconic naked layer cakes, cake truffles, and the highly addictive Cereal Milk™, Compost Cookies®, and Crack Pie®, which gained worldwide recognition since Tosi opened Milk Bar’s doors in 2008.

Milk Bar has 15 locations - nine in New York, one in Toronto, three in Washington DC, one in Las Vegas, one in Los Angeles, and Boston coming soon. In addition to the wildly popular storefronts, Milk Bar’s successful omni-channel approach includes an e-commerce platform that ships worldwide, allowing for freshly baked cookies, truffles, custom cakes and more to reach customers across the globe. Additionally, Milk Bar also has a line of proprietary baking mixes sold at Target.

The Milk Bar experience goes beyond retail, with “Bake the Book Classes” which are offered in select locations. The Milk Bar classroom gives people the opportunity to make beloved treats like naked layer cakes and cake truffles, driving a modern-day DIY revolution, and keeping the baking craft alive. Milk Bar has further strengthened its ownership of the lifestyle brand space by executing a series of phenomenally popular brand partnerships with JetBlue, SoulCycle, Glossier, and Madewell.  

For more information, please visit our website, www.milkbarstore.com

JOB OVERVIEW

The Second In Command (SIC) is the next tier of management at the store, and reports to the Store Manager. The SIC is responsible for adhering the company’s operational and service procedures, while maintaining a pleasant work environment with the FOH team.

JOB RESPONSIBILITIES

• Customer Service
  • Ensure smooth day to day operations of designated store. Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.
  • Fully understand the Milk Bar ethos and serve as a brand ambassador, both internally and externally, making people’s lives a little sweeter.
  • Guide and support FOH team to provide exceptional customer experience.
  • Maintain brand identity in all interactions. Address and resolve all customers issues at the store, on Social Media and through Customer Service Dept.
• Human Resources and Talent Development
  • Supports the store manager with onboarding any new hires as needed.
  • Assist store manager in managing the team and provide timely response to any needs.
  • Provide regular feedback regarding the following:  
    • Employee performance
    • Potential hiring needs
    • Suggested product par edits
    • Equipment, product, & special order issues as they arise
    • Weekly goals for yourself, staff, & storefront improvements
    • Plan of action & solid deadlines for completing the aforementioned goals
    • Customer feedback.
  • Support the SM in managing appropriate staffing needs as needed, including, but not limited to: weekly tips, callouts, lateness and more.
  • Serves as go-to point person for certain advanced job roles, as needed and defined by the store manager.
  • Maintain legal compliance with all relevant company policies, EEO, labor, HR, wage and food safety laws and regulations.
  • Manage staff contests, including but not limited to: Employee of the Quarter.
• Operations & Sales
  • Control and track refunds, discounts and any financial inconsistencies.
  • Monitor inventory and replenish stock from commissary kitchen by using the provided inventory systems.
  • Be knowledgeable with troubleshooting any and all equipment issues.
  • Ensure storefront, FOH and BOH are clean and appealing to guests.
  • Comply with an DOH regulations and Milk Bar standards when performing cleaning tasks and when preparing food and beverages.
  • Oversee all menu changes and ensure they are properly implemented. Communicate all menu changes to delivery and pickup services.
  • Address any facilities, tech and art requests with corresponding departments.

Please note that job duties are subject to change at the Company’s discretion.
 

SKILLS & REQUIREMENTS

• 2 years experience required, preferably in the Hospitality / Food Service industry.
• Past managerial experience is a plus.
• Work a minimum of 4 shift (32 hours) / week at the store.
• Food handler card required (Food Protection Certificate in NYC).
• Strong communication skills. Ability to solve problems independently and delegate as needed.
• Passion for food, sweets and coffee - big plus.