Bella Cucina enhances the lives of others everyday through the beauty, spirit and sustenance of artful food.

In the early nineties, Alisa Barry opened a small café in Atlanta, Georgia called Bella Cucina to share her passion for cooking and her love of Italy. When her loyal customer kept asking for pestos to take home, an artisan food business was born.

Bella Cucina Artful Food is an award-winning product line sold all over the world. With an appreciation for beauty and a sensibility for classic, yet innovative flavors, Bella Cucina makes products by hand, in small batches in the traditional European hand-crafted way. The beauty goes beyond the good taste of the food, with an eye for artful and aesthetically arresting packaging.

Bella Cucina is an artisan-food company that is an authentic artistic expression of its creator, Alisa Barry. Winning numerous prestigious industry awards, Bella Cucina has garnered the attention of the media over the years. A highlight has been a feature on Oprah’smost popular “Favorite Things” show {twice!}, O magazine, Food & Wine, Martha Stewart Living,Better Homes & Garden, andCooking Light.

Bella Cucina is an established and growing brand located in Atlanta, Georgia since the early 1990’s.  Our core business is focused around our hand-made artisanal food product line, sold both wholesale and online.  All of our artful food & gift products are shelf stable and beautifully packaged. We will also be introducing a line of fresh pestos which will be sold at Whole Foods.

The Customer Service & Sales Associate primary focus is to provide exceptional customer service and sales account support for Bella Cucina wholesale, retail, online and in store customer experiences. 

Job Purpose

• Maximize sales growth and profitability through creative sales skills and marketing techniques, customer service and teamwork.
• Oversee all activities affecting the customer service, sales and marketing of wholesale, retail and online business.

Customer Service and Sales

• Focus on promoting sales and building relationships to existing and new customers.
• Model and reinforce customer service standards, maintaining company service philosophy and culture through leadership style.
• Take care of our customers by listening to their needs, taking orders with accuracy, and to assist them in a timely manner.
• Execute the sales process – manage the sales process from product education to order fulfillment to customer satisfaction to service resolution.
• Account Management –maintain territory customer relationships, working towards establishing multiple sales opportunities throughout the year.

Product Knowledge

• Maintain an ongoing dialog with the buyers regarding customer feedback, and product selection and promotions
• Have a working knowledge of all products and uses.
• Keep current on all product information, website and any advertisement or promotions and communicate to entire staff, wholesale and retail

Personnel

• Address all personnel issues using effective communication and leadership skills.
• Collaborate on a regular bases with team members from all channels to ensure marketing is appropriate and supporting that part of the business
• Possess a working knowledge of associate benefits

Financial/Operations

• Work with Operations Coordinator on setting and maintaining sales and service goals and standard daily, monthly, quarterly and yearly.
• Possess a working knowledge of QuickBooks, and Excel for wholesale
• Create, generate and keep up with all financial reports that are directly related to sales and marketing results
• Help find new systems and tools for sales and marketing tasks.

Leadership/Communication

• Communicate with upper management on a regular basis
• Possess the ability to work independently, be a problem solver, resourceful, very organized, and have attention to detail.
• Present enthusiasm toward the job and company, a positive attitude, and an ability to effectively communicate and problem solve
• Have a strong, positive personal presence.

Note: This job description should not be construed to contain every function/responsibility that may require to be performed by an associate in this job. Associates are required to perform other related functions as assigned.