Who We Are

Take your career beyond the ordinary—to the extraordinary, with Patina Restaurant Group and Delaware North.

Patina Restaurant Group, a bi-coastal boutique company, continues to grow as a leader in the premium segment of the restaurant industry! Boasting approximately 80 restaurants and hospitality venues in performing arts centers, Patina Restaurant Group offers outstanding career opportunities for talented & highly motivated professionals who have an eye for detail and an appreciation for the exceptional quality and level of service they stand for.  

Our family of restaurants are aligned with unique architectural landmarks and cultural institutions that strive to enrich the American experience through fine arts, dance, music, theatre and performance. PRG operates exciting restaurants in world famous locations: from Lincoln Ristorante at Lincoln Center to the Sea Grill at Rockefeller Center; timeless spaces like the Michelin-starred Patina at Walt Disney Concert Hall, or fresh new collaborations like Morimoto Asia - our restaurants offer the finest in artisanal culinary inspirations. 

Patina Restaurant Group is a proud subsidiary of Delaware North. At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

Our Exciting Work Environment

The New England Aquarium located in Boston, Massachusetts is a global leader in ocean exploration and marine conservation. With more than 1.3 million visitors a year, the Aquarium is one of the premier visitor attractions in Boston and a major public education resource for the region. The New England Aquarium serves as a responsive community resource that attracts and involves the broadest possible audience; seeks a culturally diverse staff and governing board that reflect our community; adheres to the highest standards of animal stewardship; and is committed to delivering the highest quality visitor experience in a welcoming and enjoyable manner that inspires awe, curiosity, understanding, caring, and action.

The Opportunity

An immediate opportunity exists for proven an event manager in the hospitality industry professional with the ability to maintain our high standards of quality and guest satisfaction. Patina Restaurant Group is looking for a Catering Operations Manager to hold responsibility for the coordination, supervision and execution of all wedding, social and corporate events by working closely with sales, culinary and banquet team to ensure success of all the events.

This representative will have a working knowledge of catering and service logistics and be proficient in all areas of food, beverage, and service. He/she will assist in supervising, directing, and training of personnel so that they could effectively complete their duties under appropriate legal parameters. The ideal candidate can monitor product and service quality issues and be able to solve employee and customer concerns. The Catering Operations Manager must ultimately feature their venue’s products, services, and employees by creating incredible experience for our valued clients. 

The Responsibilities

• Oversee daily shift responsibilities of all employees (floor service, side-work, sanitation, receiving, invoices and time cards) and ensure actions are up to company quality, sanitary, and legal standards. 
• Assist our clients with any last minute orders and ensure delivery is in accordance to the BEOs.  
• Interact with our clients to ensure clients satisfaction and make recommendations to the chef regarding any menu changes  
• Schedule staff hours and assign tasks for service. 
• Help train, develop, motivate staff and monitor their performance while keeping an open communication for corrections needed.  
• Educate FOH personnel in product awareness and cultivate long term service knowledge. 
• Ensure that assigned staff members have reported to work; document any late or absent employees. 
• Maintain positive guest relations and high standards of service at all times. 
• Have a comprehensive knowledge of all unit organization and menu information. 
• Maintain and strictly abide by state sanitation/health regulations and company policies. 
• Solve all customer concerns and complaints in a professional manner.  

The Qualifications

       'Resume submission is required for consideration'

• A minimum of 4 years’ experience in a managerial position supervising full service, high volume on & off catering events. 
• Strong service skills, knowledge and ability to manage catering events and sites.
• Must have working knowledge of rental companies
• Have passion for exceptional client experiences combined with substantial food and service knowledge.
• Have experience working with large scale events, build professional relationships with vendors to support the event 
• Possess exceptional communication skills and an ability to anticipate¿guest and employee needs. 
• Maintain a professional and polished appearance and demeanor in high-volume situations. 
• Servsafe, Food Safety Handler, and Training for Intervention Procedures (TIPS) certification required.  
• Ability to navigate and utilize Microsoft Office Suite programs (especially Word, Excel, PowerPoint, and Outlook), appropriate point of sale (POS) systems such as MICROS, and any other required operating machines (i.e. online or digital reservation systems). 

Equal Employment Opportunity

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.