search by region
  • Region
  • Location
  • to search by radius, close this filter and enter a zip code in the search box above
  • Compensation
  • Type
  • Category
  • Preview
  • Step 1:Tell us about your company
  • Step 2:Tell us about your position
  • Step 3:How to apply
  • Preview
This job expired on August 20, 2019

Service Manager Mission Chinese Food

  • Date Posted June 21, 2019
  • Location Brooklyn, NY
  • Category Culinary
  • Job type Full-Time
Company description Mission Chinese Food is an inventive Chinese restaurant from chef/owner Danny Bowien. While the backbone of the restaurant is Sichuanese, the menu speaks to a broader more interpretive expression of all of the flavors of China and its surrounding areas. Job description

POSITION: Service Manager

JOB CATEGORY: Restaurant-- Causal

JOB TYPE: Full Time

EXPERIENCE: 2 years as manager

EDUCATION: degree preferred or relevant experience

 

POSITION SUMMARY

As a member of the Mission Chinese Food team, the Floor Manager is responsible for overseeing services while providing exceptional customer service. You are passionate about your role and take a hands on approach to problem solving, system implementation and mentorship of your team. You build and constantly expand on a program that maximizes sales and revenue through customer satisfaction and employee engagement. 

 

RELATIONSHIPS

  • Reports to General Manager 
  • Communicates, coordinates and cooperates with all management
  • Guides Front of House staff
  • Interacts with restaurant guests, suppliers and other members of the community as needed
 

POSITION RESPONSIBILITIES

  • MAINTAIN AND PROMOTE A POSITIVE, SAFE WORK ENVIRONMENT
  • ASSIST WITH OVERSEEING FOH OPERATIONS WHILE PROVIDING EXCELLENT CUSTOMER SERVICE
  • HANDLE CUSTOMER COMPLAINTS & RENDER DECISIONS CAREFULLY AND SENSITIVELY
  • ENSURE APPROPRIATE NIGHTLY SCHEDULING OF STAFF
  • PARTICIPATES IN INTERVIEWING PROCESS; ENSURES PROPER ONBOARDING OF NEW EMPLOYEES
  • ASSISTS WITH INVENTORY & MONITOR SUPPLIES TO ENSURE COSTS ARE KEPT TO A MINIMUM WITHOUT LOSING QUALITY & USAGE OF MATERIALS.
  • SUPERVISE THE TEAM TO INCLUDE EFFICIENT STAFFING, TRAINING, TEAM DEVELOPMENT, PERFORMANCE MANAGEMENT AND POLICY ENFORCEMENT
  • PROMOTE AND MAINTAIN THE HIGHEST LEVEL OF CUSTOMER SERVICE TO ALL GUESTS WHILE STAYING ALERT TO THEIR NEEDS.
  • REPORT ALL HAPPENINGS TO APPROPRIATE PERSONS
  • PERFORM OTHER DUTIES AS ASSIGNED
 

SKILLS AND QUALIFICATIONS

  • PEOPLE MANAGEMENT, PLANNING, FOSTER TEAMWORK
  • CUSTOMER SERVICE
  • SELF MOTIVATED WITH EXCELLENT ORGANIZATIONAL SKILLS
  • PROFICIENT IN MS OFFICE, MAC OS, GOOGLE DRIVE, BREADCRUMB POS, RESERVE
  • TIPS CERTIFICATION & NYC FOOD HANDLERS CERTIFICATION
  • ABILITY TO SOLVE PROBLEMS & TROUBLESHOOT ON THE FLY
  • A NATURAL LEADER THAT TAKES A HANDS ON APPROACH TO GUIDING, MENTORING AND CORRECTING STAFF
Compensation this position is : salaried, varies DOE, $58,000.00 - $60,000.00 Application instructions
This job expired on August 20, 2019
Deadlineno deadline

Share this job