Company description Mission Chinese Food is an inventive Chinese restaurant from chef/owner Danny Bowien. While the backbone of the restaurant is Sichuanese, the menu speaks to a broader more interpretive expression of all of the flavors of China and its surrounding areas. Job description

POSITION: Service Manager

JOB CATEGORY: Restaurant-- Causal

JOB TYPE: Full Time

EXPERIENCE: 2 years as manager

EDUCATION: degree preferred or relevant experience

 

POSITION SUMMARY

As a member of the Mission Chinese Food team, the Floor Manager is responsible for overseeing services while providing exceptional customer service. You are passionate about your role and take a hands on approach to problem solving, system implementation and mentorship of your team. You build and constantly expand on a program that maximizes sales and revenue through customer satisfaction and employee engagement. 

 

RELATIONSHIPS

• Reports to General Manager 
• Communicates, coordinates and cooperates with all management
• Guides Front of House staff
• Interacts with restaurant guests, suppliers and other members of the community as needed

 

POSITION RESPONSIBILITIES

• MAINTAIN AND PROMOTE A POSITIVE, SAFE WORK ENVIRONMENT
• ASSIST WITH OVERSEEING FOH OPERATIONS WHILE PROVIDING EXCELLENT CUSTOMER SERVICE
• HANDLE CUSTOMER COMPLAINTS & RENDER DECISIONS CAREFULLY AND SENSITIVELY
• ENSURE APPROPRIATE NIGHTLY SCHEDULING OF STAFF
• PARTICIPATES IN INTERVIEWING PROCESS; ENSURES PROPER ONBOARDING OF NEW EMPLOYEES
• ASSISTS WITH INVENTORY & MONITOR SUPPLIES TO ENSURE COSTS ARE KEPT TO A MINIMUM WITHOUT LOSING QUALITY & USAGE OF MATERIALS.
• SUPERVISE THE TEAM TO INCLUDE EFFICIENT STAFFING, TRAINING, TEAM DEVELOPMENT, PERFORMANCE MANAGEMENT AND POLICY ENFORCEMENT
• PROMOTE AND MAINTAIN THE HIGHEST LEVEL OF CUSTOMER SERVICE TO ALL GUESTS WHILE STAYING ALERT TO THEIR NEEDS.
• REPORT ALL HAPPENINGS TO APPROPRIATE PERSONS
• PERFORM OTHER DUTIES AS ASSIGNED

 

SKILLS AND QUALIFICATIONS

• PEOPLE MANAGEMENT, PLANNING, FOSTER TEAMWORK
• CUSTOMER SERVICE
• SELF MOTIVATED WITH EXCELLENT ORGANIZATIONAL SKILLS
• PROFICIENT IN MS OFFICE, MAC OS, GOOGLE DRIVE, BREADCRUMB POS, RESERVE
• TIPS CERTIFICATION & NYC FOOD HANDLERS CERTIFICATION
• ABILITY TO SOLVE PROBLEMS & TROUBLESHOOT ON THE FLY
• A NATURAL LEADER THAT TAKES A HANDS ON APPROACH TO GUIDING, MENTORING AND CORRECTING STAFF

Compensation this position is : salaried, varies DOE, $58,000.00 - $60,000.00 Application instructions Deadlineno deadline