Here at STADIUM, we’re focused on team lunches, and client lunches.

What makes us different is that we’re the only company where groups can order meals from different restaurants and have them delivered together.

Eg.. Bryan can order a burger from Shake Shack, Peter can order a salad from sweetgreen, VJ can get a vegan sandwich from by Chloe etc. and have it arrive at the same time, hassle-free. Each lunch is neatly packed and labeled with the diner’s name.

Our goal is simple; we aspire to make organizing lunch easy and provide options that everyone in the group will enjoy. But, our company is complex and full of challenges. We intersect technology, B2B sales & marketing, food, and logistics.

We started in 2014, and have been growing rapidly in New York City.

We're looking for people that are results-driven, persistent, a problem solver, have a capacity to be open-minded, a quick learner and self-aware.

We're rapidly growing and looking to expand its merchant development team. This new hire will be working closely with a fast-growing area of the business -- snacks & beverages.

This role is that of an all-rounder in our Specials Ops team.  

The primary objectives of the Special Ops team are to ensure 

1. 99.99% on-time delivery
2. 99.99% order accuracy 

This position will be based in New York City. 

The candidate will go through our Special Ops training that will touch areas in operations and customer service. After successful training, the Lunch Service Coordinator will own or assist with: 

• Pre-service preparation
  • Are we appropriately staffed across all operations roles?
  • Is hub setup for service?
  • Identifying and prioritize VIP customers/deliveries for the day
  • Are supplies/inventory in-order and ready to go?

• Ongoing, primary support during-service
  • Centralizing internalizing communications
  • Know what’s happening in each leg of our process - from food pickup, to incoming, to counting, to packing, to outgoing, to customer receipt
  • Following up any loose ends of the chain during service in real-time
  • Staying on top of all operations sub departments
  • First point of contact for external communications
  • Liaising with customer service team taking incoming calls
  • Actively monitoring, responding customer issues that come in email
  • Proactively alerting customers regarding any issues with delivery, troubleshooting
     

• Post-service roundup and next day planning and preparation
  • Daily recap which reports mistakes, late deliveries, and other issues that arose during the day; communicate daily customer feedback
  • Ideate, collaborate on process improvement
  • Create training protocol via manuals, videos regarding several aspects of service: dispatch, sorting, picking, packing, bagging
  • Creation of checklists for all aspects of our service; pre, during, post, and ensuring they’re followed daily

• Scouting, hiring and training talent
  • Work with senior members of the team to source, recruit and train star candidates

• No prior experience required 
• We care about mindset, willingness to learn, and attitude over experience.
• Presence of mind and sound judgment are also key
• Must be a great communicator, organized, know how to multi-task/prioritize and have a sense of urgency
• Comfortable and quick with basic technology and software tools primarily Google Suit - Docs, Sheets, Slides, Excel. Ability to quickly switch between different browser tabs and juggle different screens
• Successful candidates have previously come from different backgrounds/interests but tend to positions that involve multitasking with strong communication such as office managers, executive assistants, front desk managers, event coordinators, warehouse operations, supply chain mangers, armed forces.

• This is a contract to hire position. Upon successfully completing your 3 month training period you will become a full-time employee.
• Competitive salary and benefits
• True ground-floor opportunity at an exciting, fast-paced and growing company
• Guaranteed to make an impact

Our culture and working style

https://www.dropbox.com/s/52x8yefwe0979ks/Our culture and principles 2020.pdf?dl=0