Company description Farm To People is a fast-growing online grocery delivery service specializing in sustainably-sourced, local fresh produce and artisanal foods. Our customers can subscribe to a curated Farm Box or can choose to shop à la carte. We deliver 5 days per week and are rapidly expanding in the NYC market. We have a vast and ever-changing array of fresh produce, meats, dairy, bakery, and pantry items.  Job description You are a top notch problem solver with excellent communication skills. You must have an impressive customer service voice that you can access with ease both verbally and via the written word. You remain calm and collected in high stress situations and while dealing with unhappy customers. You are fast on your computer and can learn complicated systems quickly. 

What you'll do

• Become an expert on the operations and mission at Farm To People
• Execute prompt response time with customer tickets
• Collaborate with the team to identify and track issues and trends to improve customer experience.
• Report weekly issues to the team
• Correspond with driver manager and drivers to solve problems
• Identify opportunities to create new processes and improve current ones
• Help develop a brand voice and ensure consistency of voice across all platforms and formats.

What You Bring To The Table

• 2 years experience in a customer facing role
• Exceptional and empathetic written communication skills
• Professional and confident oral communication skills
• A strong drive to improve and provide a near perfect customer experience
• The ability to work evenings & weekends is highly preferred.
• Emotionally intelligent, solution-oriented communication
• Ability to learn multiple internal systems and processes quickly
• Detail-oriented with a deliberate pace
• A love of learning & the ability to keep up with a constantly changing environment
• A motivated, positive, and selfless attitude
• proficiency in google sheets a plus

Compensation this position is : hourly, $15-20/hr Application instructions DeadlineJuly 07, 2020