Smiley’s Saloon in Bolinas has been in continual operation since 1851 and is a popular gathering place for loyal customers, both local and visiting. In Summer, 2020 we will complete a major restoration of this historic establishment, which includes the addition of a new commercial kitchen and back-of-house facility. Smiley’s includes a seven room hotel, full bar and serves as a music and entertainment venue up to 5 nights per week. 

We will be re-opening and serving Mexican-inspired fast casual food. We are located in West Marin, surrounded by outstanding family-owned organic farms, ranches, and wild harvesters who will supply most of our ingredients. 

Smiley’s is dedicated to environmental sustainability, community engagement, and we support Independent Musicians as positive change-makers. 

Responsibilities of this job will include to:

~ Direct operations of all aspects of the business, in coordination with ownership and other leadership (EC, accounting firm, bar and assistant managers). 

~ Perform hands-on work on an ongoing basis to ensure proper employee training, respond to customer service needs, and otherwise role-model appropriate behaviors in the business. 

~ Control day-to-day operations by scheduling and monitoring labor, closely monitoring and analyzing product inventory and costs, and overseeing each department of the business.

~ Monitor and ensure appropriate staffing levels to minimize cost and increase productivity, while ensuring an excellent guest experience.  Recommend staffing changes as needed, maintain and enforce proper time-keeping policies and procedures consistent with wage and hour regulations, recruit and hire staff, coordinating with ownership and EC on kitchen staff hiring.

~ Lead the staff, including recognizing and motivating members of the team and coaching and training the team for operational excellence.

~ Ensure compliance with all health and safety codes.

~ Control Profit & Loss (i.e., budget attainment both revenue and labor) by following cash control, security procedures, maintaining inventory, managing labor, and reviewing any financial reporting or goals.

~ Use incentives, training and discipline as necessary to ensure company standards are met by all staff.

~ Guarantee 100% customer satisfaction by auditing menu items and service performance and monitoring hotel conditions and experience. 

~ Ensure a safe work environment and customer experience.

~ In coordination with ownership and legal council, assist with updating company guidelines and Employee Manual as necessary. Manage and train staff in compliance with company guidelines and relevant law.

~ Maintain strong leadership and management skills to work with a variety of employees at different skills levels and varied backgrounds.

~ Investigate and resolve complaints concerning guest experience.

~ Ensure and maintain compliance with all health and safety regulations.

~ Assist with marketing, advertising, and events or promotions.

~ Receive products, verify invoices and freshness of merchandise as directed.

Our ideal candidate will have the following experience and skill set:

* A minimum of 10 years in upscale high-volume or casual restaurant with Manager, General Manager, or Director level experience.

* Experience with hotel management. 

* Local market experience preferred.

* Strong quantitative analytical skills and proven ability to meet P & L, COGS and Prime cost targets.

* Experience with inventory management using up-t0-date software. 

* Strong organizational skills and ability to prioritize and meet deadlines.

* Team player with a positive attitude and problem-solving skills.

* Demonstrated working knowledge of local and state employment laws.

* Excellent written and verbal communication, customer service and dispute resolution skills.

* Strong working knowledge of Toast, or other comparable POS, as well as strong Microsoft Excel and computer skills.

* Ability to work weekends and holidays.

* Self-starter, independent thinker, cool under pressure, with demonstrated business problem solving, reasoning, motivating, and organizational abilities.

* ServSafe Manager Certified.

* Passion for music and sensitivity to operating in a close-knit community development.

Compensation & Benefits

* After hourly, part-time trial period, competitive salary based on experience.

* High profile position in an iconic establishment.

* Positive & professional working environment at a historic, woman-owned business

* Employer contribution to health benefits for full time employees.

* Bonuses tied to achievement of target “prime” metrics.

** Housing in Bolinas