Front Of House Supervisor Emma Hearth and Market
- Date Posted August 11, 2022
- Location Bridgman, MI
- Category Culinary
- Job type Full-Time
At Emma Hearth & Market we are driven by the pursuit of making and sharing the best tasting, nutrient dense, most healthy food possible. Our inspiration is our family tradition from southern Italy, combined with local farm foods from the Michigan region plus a twist of modern day urban/ Chicago culinary influence.
We started as Live Station Farm in 2013 in Coloma MI, a certified organic grower and producer in Southwest Michigan and then in 2015 built a mobile wood fired pizza food truck and farmers market called EMMA Hearth & Market, named after Nonna Emma who is from Calabria - the bottom of the boot, just across from Sicily.
We took the food truck all over SW MI, Southbend and Chicago to farmers markets, breweries and wineries - it was amazing but tiring, so we’re excited to have a brick and mortar where people join us year round! We also love to have our employees visit and do a bit of work on the farm too, so you can tell the story of where our products come from! We also very carefully source our ingredients and products for sale in the market, so we will often share more on those from a health and origin standpoint.
We are excited to have a brick and mortar now in Bridgman Michigan and be around year-round to bring people healthy and tasty authentic Italian food. We are passionate about this endeavor and want our employees to be as well. We believe success starts with happy employees and that “Hospitality is a team sport,” as Danny Meyer said in his philosophy ‘The Virtuous Cycle of Enlightened Hospitality’. This cycle consists of a business' five main stakeholders: the employees, the customers, the community, the suppliers, and the investors. As the fuel we are aware that happy, well cared for and smart employees who want to learn and impact positive change in the world create happy and satisfied customers. Job descriptionLooking for a high energy, outgoing front of house supervisor (or assistant manager dependent upon experience/ can move up with future training). Must be super nice to people, greets everyone and can balance complexity of orders plus prioritize even in busy times! Has to be tech savvy and embrace the streamlining technology can provide - we use square for orders and inventory management, so need someone who can manage those systems on site (it’s not hard but just takes a bit of time prioritization)!
Additionally responsible for managing market inventory, margins, labor budgets, pricing integrity and merchandising standards. They will ensure Team Members receive proper training and supervision regarding product knowledge, proper rotation, storage, merchandising standards, building displays and proper opening, during shift and closing procedures. Must be a leader to other staff - ensure breaks are being taken and tasks/ checklists are being completed; leads with kindness and guidance, but stern as needed. Includes delivering food orders, as well as serving alcohol. Overall we need professionals who are low drama, and enjoy working in a fast paced environment!
Qualifications:
- A desire to greet and engage customers and foster relationships with regulars
- Punctual and detail oriented; be on time and ready to work for your shift
- Flexibility in scheduling, including afternoons, evenings, weekends and holidays
- Punctual, detail oriented and flexible in scheduling (including afternoons, evenings, weekends and holidays)
- A positive attitude and an enthusiastic desire to provide the best customer service
- A diligent approach to safety and sanitation
- A team player with a willingness to jump in and help with all tasks. A self-started and hard worker
- Ability to roll with the punches of a rapidly growing start-up business
- Organizational skills and Detail-oriented nature
- Multitask and practice a sense of urgency
- Multitasking abilities and practice a sense of urgency
- Excellent communication skills and a diligent approach to safety and sanitation
- Must possess a strong sense of pride and ownership in their work
- Ask questions, keep learning, and stay positive
- Adhere to company quality and safety protocols (especially food safety, alcohol and Covid related)
- Ability to model and provide exceptional Customer Service
- Ability to lead by example and set clear expectations
- Able to oversee and train all proper rotation techniques
Responsibilities:
- Model and provide exceptional Customer Service
- Able to make / pour beverages (espresso, beer, wine ect.)
- Greet customers and provide helpful information when requested
- Become knowledgeable about menu and market items and ingredients; continue learning
- Completes the list of tasks associated with the shift worked (stock/ restock; clean; prepare packaging)
- Manage register, phone orders and bagging of orders in a fast-paced, open market/ kitchen environment
- Conduct daily/ weekly inventory and ordering, plus report lows, highs and out of stocks to kitchen and market manager to help maintain inventory
- Along with the area supervisor this role will train, mentor and coach Team Members to succeed
- Follow and comply with all applicable health and sanitation procedures/ adhere to all safe work practices
- Ensure Team Member compliance of all relevant Emma Hearth and Market policies and standards
- Provide feedback to management to write and administer performance reviews
- Effectively communicate with Customers, Team Members and Store Leadership.
- Receive and put away orders; communicate invoices to bookkeeping (with shortages or wrong items)
- With training enter items into the Square POS/ online market, create items, update descriptions, images, prices and
- With training prepare some basic menu items for grab and go as needed eg. soup, slices, salads
- Address any customer issue in real time with assistance and support of managers
- Adhere to company safety COVID protocols when needed
- As needed, welcome guests and politely, yet clearly, inform them of our Covid protocols
SCHEDULE/HOURS:
Full-time (40 hrs per week) - Shifts available Wednesday-Fri 1pm-10pm; Sat-Sun 11am-10pm. Includes paid vacation and option for health benefits and 401K. This position does require weekend and holiday availability. We also offer other benefits like free weekly meals, and market/ menu discounts. Note that we do conduct a training/ trial period of 4 week at which time fit is determined.
COMPENSATION:
$36,000-38,000 Annual Salary + Pooled Tips (salary is compensable with experience)
Job Type: Full-time
Pay: $36,000.00 - $38,000.00 per year