At Oleana, vivid flavors, aromatic spices and a commitment to the freshest ingredients compose a menu that celebrates the cuisine of Turkey and the Middle East. Small plates with big flavor, locally sourced meats and fish, artisanal wines, produce from our own farm and desserts that honor but upend tradition have garnered national attention and awards.

We will always believe in exceptional hospitality with warmth & professionalism, but not pretension. We strive to provide staff with tools through education, training and practice, to learn and work in an environment where they feel supported, respected, and inspired. With an eagerness to connect to people, hospitality flows naturally. Our managers try to practice what they preach, not leading with aggression or negativity, but rather dedication, fairness, and desire to bring the best out in their team. We look for passionate, kind, committed and honest people who find joy in their profession and can transcend that message outward.

Service Manager is responsible for overseeing floor management, maintaining exceptional guest relations, and ensuring quality standards.

MAJOR RESPONSIBILITIES

Working under the general supervision of the General Manager/Beverage Director (GM/BD) and Assistant General Manager / Beverage Director (Asst. GM/BD),

• Manage nightly service operations and supervise staff. Solve problems and assist as needed.
• Assume opening and closing duties of the restaurant.
• Ensure service standards are being met while working to achieve operational excellence. 
• Assist with all phases of the hiring process for FOH staff. 
• Work with Oleana Managers to train staff on food, beverage, service, hospitality, and other applicable topics.
• Create training materials and ensure materials are kept up-to-date.
• Create effective training strategies.
• Work with Oleana Managers to monitor, assess, and develop FOH staff performance.
• Assist with reservation management and managing reservation systems.
• Book and plan all large group dinner reservations.
• Create and develop guest relations protocols; Build relationships with regular and interested guests.
• Work with team members to create and maintain a culture that ensures that guest needs are met at every point of their Oleana experience.
• Ensure facility is clean, comfortable, and aesthetically pleasing at all times
• Respond to guest inquiries and complaints.
• Maintain menu descriptions and allergy charts.
• Maintain FOH staff sidework charts for dinner service and events.
• Manage take out station.
• Oversee drygoods ordering for FOH needs and liaise with representatives as needed.
• Order other specific FOH items from various vendors as needed.
• Coordinate staff birthdays and last days.
• Meet with Oleana management teams regularly for consultation, coordination, and brainstorming.
• Provide leadership, acts as a role model of appropriate behavior in the workplace, enforces company policy and procedures, and upholds quality standards. 
• Maintain company culture to champion vision, values, and uphold staff morale.

QUALIFICATIONS & REQUIREMENTS

• At least 3 years of relevant FOH work experience in a similar setting
• Management experience is preferred but not required
• Passion for hospitality, food, wine, and the overall guest experience
• Strong communication skills, judgment, and professionalism
• Empathetic, kind, and patient
• Lead by example
• Proactive and self-motivated
• Be able to multi-task and work well under pressure
• Be curious about learning
• Always act in the best interest of the team
• Flexibility to work nights and weekends

COMPENSATION

This is an exempt, salaried position. Salary will be based on experience.

Benefits include:

• Education and professional development opportunities – examples include wine and beverage training, Mediterranean diet education, community engagement, guest speakers
• Employee discounts at our sister businesses—Sofra, Sarma and Siena Farms
• Free meal per shift
• Paid vacation time
• Partially subsidized health insurance, with an option to add dental and vision insurance