Company description

Hudson Harvest is a wholesale, regional food distributor that sells local and seasonal food to restaurants, retailers, and institutions. We distribute to customers throughout New York State, including the five boroughs, Long Island, the Hudson Valley, and Northern NY. We also deliver to NJ, CT, PA, and MA. We sell the highest quality, source-transparent food from local farmers and producers we know and trust. To find out more, please visit: www.hv-harvest.com.

Job description

As the Customer Experience Associate at HH, you will work closely with the sales and operations teams to create a positive customer experience, support customer growth, and contribute to sales team success. You will learn about the many facets of a fast-paced logistics company and have an opportunity to make an impact across departments and with our customers.

Responsibilities

• Manage HH’s central ordering lines (email, phone, text message), addressing all customer service issues and questions while maintaining a positive and professional attitude

• Send daily recap summary of all central ordering line activity to sales team
• Manage book of ‘house accounts’ that order infrequently by understanding their needs, placing their orders, and resolving any issues as they arise
• Handle inbound account inquiries and onboard new customers into our CRM systems
• Input new orders, discounts, and invoice changes requested by sales reps through our order entry platform, keeping in mind various ordering deadlines and current inventory availability
• Send bi-weekly standing order reminders and enter all standing orders
• Centralize and coordinate customer communication: ordering reminders, daily order updates, general announcements, holiday schedules, etc.
• Provide support with order entry for sales team, especially while they’re out at in-person meeting with customers
• Accumulate product knowledge through knowledge sessions and independent research when necessary
• Provide delivery issue resolution assistance
• Assist with centralized communication system to manage product shorts, subs, and delivery issues to optimize customer satisfaction
• Assist with liaising with operations, buying, and sales teams and customers to resolve delivery issues and customer shorts
• Actively call selected customers on behalf of the sales team to secure weekly orders and upsell when applicable in order to support sales growth

Qualifications

• Strong communication, written and interpersonal skills
• Organized, with an ability to prioritize time-sensitive assignments
• Tech-savvy, comfortable working in various tech platforms (Slack, Hubspot, G Suite, inventory management system)
• Exceptional problem solver, stays calm and solutions-oriented in a fast-paced environment
• Detail-oriented, but doesn’t lose sight of the big picture
• Team-player, self-starter, and quick-learner who takes pride in producing great work
• Strong entrepreneurial spirit and passionate about HH’s mission to transform agriculture and food distribution
• Passionate about the local/regional food system and the benefits it brings to our community and to the environment
• Is nimble and not afraid to work with a small, agile team where things are constantly evolving, improving, and growing
• Be excited to grow, collaborate, and contribute to the team and company’s success!
• Food industry experience is a plus

Requirements

• Bachelor’s degree or the equivalent experience
• Strong written and verbal communication skills
• 1-2 years of customer service preferred

Details

This is a full-time position that can work remotely. Being within a NYC/ Hudson Valley radius is ideal for warehouse visits.
Normal work schedule is Mon-Fri 9AM - 5PM.

Compensation

this position is: salaried, varies DOE, $50,000.00 - $60,000.00

Application instructions

Deadline

no deadline